Member Communications Manager

Were recruiting for a Member Communications Manager to join our award winning DC Team to create and implement communication plans & campaigns for workplace pension clients. These plans will help clients achieve their goals to improve member engagement and help with the Asset Management divisions growth and retention objectives.

The ideal candidate will be comfortable presenting to and engaging with our members helping to educate them on their pension savings and options. This role involves regular travel as youll be meeting members face to face at various locations to provide support and guidance in person.

What youll be doing:

• Managing and delivering highly effective workplace pension communication plans for a specified portfolio of clients
• Working with the Workplace Member Communications team maximising the impact and quality of multi-channel communications to support Asset Managements business growth and retention objectives
• Working closely with the wider Client Relationship Management team co-ordinating and personally delivering successful face to face activity with pension scheme members
• Using client and member feedback together with market knowledge to ensure the continuing evolution of client communication plans and the face-to-face activity we deliver to members
• Personally maintaining a good knowledge of L&G DC pensions proposition and processes. Keeping abreast of legislative developments and other market activity in order to be able to discuss relevant topics in an informed manner with clients and member
• Maximising cost effectiveness and employer satisfaction by implementing best practice in all aspects of the development and delivery of communications
• Ensuring all activity undertaken in fulfilling the role considers the fair treatment of the end customer

Qualifications :

Who were looking for:

• Broad understanding of different media audiences and their needs for effective communications
• Experience and knowledge of DC product solutions and marketplace
• Proven track record of project and stakeholder management including delivery
• Corporate client relationship management experience in a product provider asset manager or EBC/significant intermediary
• Excellent communication/presentation skills previous client-facing meeting and presentational experience is a requirement as is the ability to articulate and convey information in a clear and compelling manner in writing and in person
• Professional qualifications in relation to the role are desirable but not essential for example marketing qualifications and technical pension qualifications

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

Yes

Employment Type :

Full-time