Service Center Analyst
Service Center Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pay Range: $27.70 to $34.65 per hour
*This position is not eligible for company sponsored relocation*
ESSENTIAL JOB FUNCTIONS:
- To provide customer service in response to requests for technical assistance via phone email walk-in or on-site contact. Track diagnose and resolve hardware operating system and application issues. Identify the criticality of each request and escalate situations which require additional support.
- Install deploy troubleshoot and repair desktop and laptop PCs printers peripherals and applications/software
- Research technological advances and evaluate them for Company use. Evaluation results should be provided to the Service Center Manager.
- Participation in projects in order to ensure customer support requirements are addressed prior to a roll-out or go-live
- Create and maintain Standard Operating Procedures relating to installation security and training used in the Service Center.
- Other duties as assigned by the Service Center Manager.
Qualifications :
Minimum Requirements
- A Certification or 2 year degree in Information Systems or equivalent experience
- 6 months to 1 year of Help Desk or Desktop Support experience
- Must be able to work various shift schedules
- Knowledge of computer systems networks and personal computers
- Knowledge of VPNs LANs and WANs
- Highly self-motivated and self-directed; capable and willing to learn systems with limited supervision
- Ability to communicate clearly concisely and effectively with non-technical staff IT staff business teams and varying levels of management customers and team members in both written and verbal form
- Ability to plan organize prioritize and execute tasks in a changing and demanding environment.
- Familiarity with MS operating systems (Win10 to 11) and Office applications
- Strong troubleshooting skills sound judgment and decision making abilities
- Experience working both independently and in a team-oriented collaborative environment
- Strong customer service communications and interpersonal skills
- Proven analytical and problem solving skills
- Strong service oriented mentality with a desire to help others
- Ability to lift up to 50 lbs
Preferred Requirements
- Bachelors degree in Information Systems or related field
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Foster Farms is an Equal Opportunity Employer Minorities Females Veterans and individuals with disabilities are encouraged to apply.
Foster Farms participates in E-Verify during the hire process at all locations for all new Team Members.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
