Help Desk Analyst 4
Help Desk Analyst 4
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Job Description
Job:VSP - Help Desk Analyst 4 - 100% On Site (774531)
Location : 7700 Midlothian Tpke
North Chesterfield VA 23235
Client : State of VA
Consultant pay rate: $25 /hr on W2 (All Inclusive)
Interview mode: In Person Only
The Help Desk Analyst will support VSPs new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8:30am to 5:00pm excluding state holidays.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Advanced computer skills are required that aligns with the Job Description
Required
8
Years
Ability to multitask and to determine root cause of problems and implement solutions
Required
8
Years
Ability to resolve issues by gathering and analyzing data reasoning logically and drawing valid conclusions
Required
8
Years
customer relations skills
Required
8
Years
good verbal and written communication skills
Required
8
Years
proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)
Employment Type
Full-time
