IT Solutions Support Engineer - Mid-senior
IT Solutions Support Engineer - Mid-senior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Very good communication and interpersonal relation skills in an international environment
- Ability to adapt and work with either technical or business people
- At ease with distant communications leveraging a wide array of technologies (shared code documents and forums phone chat e-mail).
- Up to 2 years work experience in an Enterprise application support environment would be a plus.
- Exposure working in IIS hosted web application is preferred.
- Good understanding of Windows Server & MS SQL Server concepts is required.
- Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities in order to resolve complex problems.
- Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
- Understanding of ITIL SDLC and Product Lifecycle methodologies is a definite plus.
- Good understanding of any IT Service Management tool to log monitor and document the incidents/tickets.
- Log tickets based on end user requests to resolve queries within SLA.
- Perform initial investigations to identify origins of issues.
- Coordinate with IT Operations Development teams based on the reported issues to coordinate their resolution within SLA.
Qualifications :
Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
Experience working with customers from European region would be a plus.
Additional Information :
Working hours:
Monday to Friday - 09:00 to 18:00 Hybrid Work
Be available 1 weekend per month as there will be a rotation schedule.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
