Spa Concierge
Spa Concierge
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Job Description
- Observes Spa telephone & correspondence etiquette at all times.
- Maintains a sound knowledge of all treatments packages and any current promotions.
- Ensures all promotional package sales are accurately recorded in the Spa Software to assess financial success.
- Show a genuine interest in guests wants and needs to assist them in selecting the most appropriate Wellness Journey.
- Actively seeks to identify opportunities to make the Spa guest experience memorable.
- Makes Spa reservations for guests over the telephone via email or in person.
- Closes retail sales initiated by the Spa Therapists by providing guests with further information to assist them in their choice of home care.
- Processes Gift Certificate sales in person or pre-ordered online.
- Works closely with Assistant Spa Manager to handle group bookings and special requests.
- Settles guest folios efficiently processing payments while maintaining the focus on the guest.
- Is responsible for accurately completing the Spa Revenue Report on a daily basis based on data extracted from our Spa software.
- Ensures correct billing procedures and reconciliation of at the close of each shift and at the end of the days work.
- Is responsible for guest refreshments at the Spa reception and Spa lounge.
- Ensures that the reception and spa boutique areas are well merchandised clean and free of clutter.
Qualifications :
- Previous experience in a high-end customer service environment.
- Proven ability in providing exceptional customer experience.
- Knowledge of Spa treatments advantageous.
- Ability to multitask in a busy operation.
- Outstanding guest relations skills with experience of dealing with high profile clientele.
- Strong sales skills to drive revenue of treatments and retail.
- Excellent level of written and spoken English.
- Educated to Certificate level or higher.
- Impeccable personal presentation and excellent communication skills.
Additional Information :
If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that valid fulltime Australian Working Rights are required for this role.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
