Director, Policy Services

The Director of In Force Operations Policy Services will be an integral part of the senior operation leadership team reporting to the Vice President of In Force Operations. This role will create drive and lead the overall optimization strategy of service processing and delivery of our Life Health Annuity and Long-Term Care product portfolio enabling Thrivent to reach more customers and improve the client and advisor experience. This position will lead efforts to research recommend and implement diverse strategies that deliver high quality execution of all in force operational transactions and product contracts for clients. This person will engage with Thrivent leaders from Operations Finance Product Legal Compliance Digital and IT to implement strategies that support the client and advisor experience and ensure alignment to Thrivents key business initiatives. This Director will build industry presence and an external perspective of new & emerging trends capabilities and approaches to drive innovation within Policy Services.

DUTIES & RESPONSIBILITIES:

• Plans develops and manages departmental expense and capital budget of $4M - $6M.
• Oversee the development implementation and optimization of processes for non-financial transactions Beneficiary Ownership Assignments Coverage Changes and Policy Maintenance
• Ensures management team and all team members within In Force are compliant with both state and federal regulations for all service processing and delivery products.
• Lead prioritization efforts of process and control design technology and risk tolerance ensuring projects and initiatives are aligned with the organizations goals.
• Collaborate with multiple internal and external entities vendors financial professionals control partners etc. on the development of robust programs ensuring deliverables have the right quality and accuracy.
• Evaluate key business challenges developing and implementing short and long-term strategies that incorporate new system solutions leading to in force operational process efficiencies.
• Establish collaborative relationships with Finance Product Legal Compliance Digital and IT leaders to develop and implement improvement strategies for the client and advisor experience.
• Partner with Digital and IT leaders to design create and implement the customer journey framework for self-service transactions.
• Focus on developing and driving strong key performance indicators (KPI) to evaluate the quality and success of In Force service processing and Thrivents service delivery portfolio. Analyze Thrivents KPI attainment leveraging knowledge of industry benchmarks to ensure Thrivents performance skews higher against competitive peer organizations.
• Participate in industry forums/groups to ensure alignment with industry trends and benchmarks. Bring market intelligence forward within Thrivent to drive change and build Thrivent presence in the marketplace; may include presenting at industry events/panels study groups etc.
• Communicate complicated concepts to a variety of internal/external stakeholders to influence and champion priorities that build collaborative support across stakeholder groups.
• Recruits develops and sustains a high-performing team while promoting a culture of shared accountability operational excellence and partnership across the organization. Demonstrate leadership skills that encourage a diverse team to think creatively and grow the business.
• Models Thrivents leadership competencies courage collaboration and commitment by demonstrating resiliency working together to make the best decisions for the broader Thrivent organization.
• Shapes a culture that represents the Thrivent purpose promise and values ensuring that Thrivents trust and reputation remain strong with its clients.

QUALIFICATIONS & SKILLS:

Required:

• A bachelors degree in Business or related field or equivalent experience
• 12 years progressive business experience and expertise that includes operations leadership
• Deep working knowledge of life health and annuities with a successful record of deploying innovative products
• Excels at leading projects through its full life cycle with a proven record of completing projects on time and within budget.
• Strong analytical problem solving decision making negotiation organizational and interpersonal skills as well as intellectual curiosity.
• A strategic thought partner this leader must demonstrate critical thinking excellent judgement and courageous leadership.
• Experience navigating complex and matrixed organizations to achieve desired results.
• Strong communication skills to inform engage and influence layers of management and key stakeholders.
• Establishes collaborative relationships with other departments within the business unit or external organizations.
• Proven track record in managing department or divisional budget and being fully accountable for performance results and strategy across multiple disciplines.
• In-depth knowledge on how in force operations integrates within the business and how to leverage competitive practices.
• Experience with effectively leading through change; Passionate about leading on a large scale through others and leveraging systems to engage people and drive results
• 7 years experience leading teams that collaborate cross-organizationally to achieve desired outcomes. Leader who drives vision collaboration and teamwork.
• Experience People Leader: Displays solid leadership skills and ability to attract coach develop motivate and encourage diverse teams to think creatively and grow the business.
• Talent magnet who can size up every opportunity to draw talent to where it is needed most.

Preferred:

• FINRA Series 6 26

Pay Transparency

Thrivents long-term growth depends on attracting rewarding and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract reward and retain top talent. The applicable salary or hourly wage range for this full-time role is $143557.00 - $194224.00 per year which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including but not limited to location relevant experience skills and knowledge business needs market demand and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including for example annual or long-term incentives); medical dental and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivents plans/policies are subject to change at any time at Thrivents discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.