Virtual Safety Companion - Home Office Bond Hill

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

FULLY ONSITE 1701 Mercy Health Pl Cincinnati OH 45237 (NOT REMOTE)

PRN Day Shift available

7a-7p

Primary Function/General Purpose of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

• Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
• Seeks help as soon as possible when patient appears to pose a threat to self or others
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
• Provides patients with explanations as needed but does not counsel or provide opinions
• Demonstrates efficiency in following documented workflows
• Provides high level customer service to all patients patients family visitors bedside provider and employees
• Provides accurate precise timely documentation in Epic and patient observation software when applicable for patient care
• Uses professional communication verbal and written at all times
• Participates in patient escalation discussions
• Promotes safety and protects the dignity of the observed patient.
• Communicates effectively with patients using a microphone and headset
• Demonstrates efficiency in multi-tasking
• Demonstrates safe work practice and attitude follows safety rules works to prevent unsafe conditions and behaviors and participates in organizational and department safety programs and huddles
• Performs other duties when there is a low volume of observable patients under the direction of a nurse

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required within 3 months of hire)

Education

None Required

Work Experience

Patient care experience (preferred)

Previous hospital environment experience (preferred)

Skills

Communicate with hospital staff and respond quickly to patient behavioral changes

Monitoring multiple patients at one time and remain alert at all times while on duty

Function in stressful and emergency situations

Record & communicate patient status or behaviors

Basic data analysis

Ability to use discretion and courtesy when working with patients visitors and staff

Basic computer operation skills and ability to learn new skills

Microsoft windows

Multitasking

Prioritize multiple situations

Attention to detail

Critical thinking

Active listening

Follow procedures in emergency and high stress situations

Take direction from staff and clinical/operational leadership

Communication with family members

Teamwork

Conflict resolution

Relationship building

HIPPA

Medical Terminology

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .