PGS Admissions Counselor
PGS Admissions Counselor
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Job Description
Job Details
Description
Job Description:
As the first point of contact with prospective professional and graduate adult students the Admissions Counselor is responsible for informing prospective students regarding program admissions and application requirements. As student files are completed the Admissions Counselor is responsible for reviewing application file contents making admissions decisions for programs and preparing and guiding students through enrollment. The Admissions Counselor performs student recruitment activities via phone email live chat text virtual meetings and face-to-face.
Summary of Job Responsibilities:
- Schedule and conduct individual and group information sessions to identify students goals and motivation and provide accurate information and guidance that supports successful progression towards earning their goal.
- Model and provide mission-minded exemplary customer service to prospective students current students clients colleagues and the community
- Demonstrate detailed knowledge of academic programs and admission requirements under MNUs School of Professional & Graduate Studies purview
- Demonstrate commitment to building relationships with prospective students by using professional knowledge and perspective to relate and establish rapport during the discovery process
- Ensure communication contact goals and productivity metrics as outlined by the Enrollment Manager are met to produce desired recruitment results. Metrics include direct student communication applications and enrollment goals.
- Possess the ability to work in a busy office environment where tasks and responsibilities change rapidly and accuracy of records and data is critical. This includes but is not limited to the following:
- Rapidly responding to inquiries and applicants and performing appropriate follow-up based on established contact strategy
- Accurately recording and monitoring the applicant to enrollment lifecycle through the use of CRM for reporting and analysis
- Consistently demonstrating critical thinking and problem-solving skills to ensure a positive student experience
- Completion of student files including collection of fully submitted application official transcripts licenses references and other documents which may be required by admissions
- Frequently communicating with peers in other offices
- Other duties as assigned by Enrollment Manager
Qualifications
Qualifications:
- Flexibility and adaptability; demonstrating the willingness to embrace and support a culture where change is expected and occurs often
- Proven attention to detail combined with creative critical thinking and problem-solving skills
- Ability to occasionally work some evenings or Saturdays for recruiting events
- Highly relational with strong interpersonal and communication skills
- Ability to work both independently and as part of a team
- Ability to maintain confidentiality of information
- Strong customer service and time management skills
- Proficient in Microsoft Office products with the ability to learn and adapt to various software programs. Acceptable typing skills required
- Proficient in the use of a customer relationship management (CRM) database
Education/Experience
- Bachelors degree preferred
- Previous experience in higher education admissions environment internal sales and/or a customer service setting is preferre
Application
- Cover Letter
- Resume
- List of Professional References
- Statement of Faith
Questions may be addressed about the application process to Abigail Brubaker HR Generalist at Other questions regarding the positions can be directed to Melissa Smith Enrollment Manager the office SPGS at
Review of applications begins immediately and will continue until the position is filled.
MNU is interested in reviewing applications from qualified members of traditionally underrepresented groups in America including women and racial and ethnic minorities. MidAmerica Nazarene University policy prohibits discrimination on the basis of race sex religion* age color creed national or ethnic origin marital status disability genetic information or any other legally protected class in the recruitment and admission of students in the hiring process during employment and in the operation of all university programs activities and services.
*Christian faith and employment at MidAmerica Nazarene University: MidAmerica Nazarene University is an expression of the Church of the Nazarene. It reserves the right to prefer employees on the basis of religion (Title VII Section 702-703 U.S. Civil Rights Act of 1964). Preferred candidates demonstrate a strong commitment to the Christian faith active participation in a local church and a philosophy of Christian higher education consistent with the Wesleyan tradition.
Read the universitys full Non-Discrimination/Equal Employment Opportunity Statement at
Employment Type
Full-Time
Key Skills
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