Front Desk Worker - Foothills Shelter

The Front Desk Worker works closely with guests at The Mustard Seed encouraging them in their journey and connecting them with Mustard Seed programs and services. Front Desk Workers are on the front line responding to guests needs on an ongoing basis. They also work alongside our many volunteers ensuring that they receive support training and care. Crisis intervention and conflict resolution are daily occurrences in this role.

Position Type:Permanent Part-Time
Schedule:Saturday and Sunday 6:00 am to 2:00 pm
Reporting to:Shelter Supervisor
Location:Foothills Shelter Calgary AB

MAJOR DUTIES AND RESPONSIBILITIES

• Support guests seeking shelter through meeting basic needs and assisting guests with internal and external resources in a respectful manner;

• Encourage and refer guests to seek internal and external resources and services that support guests in achieving their goals;

• Develop and maintain effective working relationships with volunteers guests staff and community;

• Greet donors guests staff and volunteers appropriately and with the utmost respect;

• Process donations answer guest community members and donor questions;

• Support the basic Services team with efficient communication both on the radio and the phone;

• Professional phone and radio etiquette;

• Multitasking and organizational skills are essential;

• Provide crisis intervention as required;

• Maintain records with precision;

• Respect proper boundaries with guests;

• Required to abide by all Health & Safety protocols including completing a report for all incidents that occur including near misses in a timely manner.

• Other duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• Diploma/certificate in relevant field

• Strong people and communication skills

• Ability to multi-task at a high level and remain composed under pressure;

• Knowledge of mental illness and addictions;

• Ability to deal with sensitive and confidential information;

• Good organizational and excellent time management skills;

• Proven computer skill (Microsoft word Excel and Outlook)

• Excellent customer service skills;

• A self-starter with the ability to work in a cross-functional team

• Experience working with volunteers.

WORKING CONDITIONS

• This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve;

• This position requires the training in usage of a two-way radio communications; MS Office based computer programming as well as the HMIS database system FDARP FOIP First aid NVCI and SafeTalk;

• As The Mustard Seed is a Christian ministry we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.

• Employment Security Check is required;

• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

• Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.

• Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package for permanent full-time employees which includes extended health and dental benefits for both staff and their dependents.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program which provides support for maintaining a healthy work-life balance addressing mental health concerns and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit ourcareerspage to see more job opportunities.