Student Services Coordinator

Primary Purpose
PRIMARY PURPOSE This position is responsible for coordinating one or more student services program activities; implementing policies and procedures; and performing a variety of complex program coordination duties which may include research facilitation coordination of a student service program as assigned including budget functions in the absence of the designated Administrator to assure efficient operations. POSITION IS GRANT FUNDED

Job Description
JOB DESCRIPTION Coordinates program activities which may include orientation outreach research and other functions; coordinates daily events with designated Administrator to ensure timely and appropriate coordination of program and office activities; ensures that work is performed in a competent and timely manner. Ensures implementation and maintenance of established District policies and procedures; ensures compliance with state and federal laws policies and procedures related to student program; assists in the development of District policies and procedures which may include projects policy manuals training guides and scheduling protocols as necessary. Serves as a resource to designated administrator; schedules meetings events and appointments; prepares agenda items; maintains records and supplies; receives and processes incoming mail. Makes decisions within established policies and procedures in the absence of designated administrator. Coordinates in the development and implementation of SLOs/SAOs and program review. Develops and coordinates outreach services including communication with high schools colleges professional organization and community organizations. Develops and coordinates outreach informational materials trainings and workshops. Attends meetings conferences orientations outreach activities and seminars to make presentations regarding program policies and procedures. Answers questions and provides technical expertise to assist public students and staff regarding assigned student services programs. Designs and implements related electronic platforms and applications to advance the program of assignments which may include various coding and configurations to achieve necessary deliverables. Provides information and guidance to students faculty staff and public in a designated area of student services. Assists students in completing college related forms. Coordinates communication and collaboration with other District departments and personnel governmental agencies private agencies and vendors. Gathers data and prepares statistical reports as directed; ensures compliance with applicable rules regulations policies and procedures and state and federal laws; maintains a variety of difficult and complex documents records statements and reports. Assists in the preparation and monitoring of programs/department budgets; processes budget transfers and prepares journal entries; monitors budget activities of assigned categorically funded programs; prepares expenditure and progress reports as required by funding agencies. Audits program documents to assure accuracy completeness; conduct research to resolve discrepancies as necessary. Supervises trains evaluates and directs the work of assigned staff as directed. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient organized and timely manner. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity equity and inclusion trainings and events. Performs related duties as assigned.

Essential Functions
ESSENTIAL FUNCTIONS Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Desirable Qualifications
DESIRABLE QUALIFICATIONS Program or project coordination experience in an educational environment preferably supporting noncredit English language learners. Experience establishing and maintaining community partnerships preferably in North Orange County. Familiarity with graphic design and social media marketing. Experience collecting and reporting data for informed decision making. Evidence of experience in working with the public in a customer service role. Bilingual particularly (but not limited to) Spanish Farsi Vietnamese Korean Arabic or Chinese. Experience using the following systems and/or related instructional software: Microsoft Office 365 (Outlook SharePoint Teams Excel) Canvas Zoom; familiarity with Banner iTendance TOPSPro. Demonstrated knowledge and understanding of the barriers faced by immigrant and first-generation students. Prior experience in approaching work and interactions with colleagues and clients in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Minimum Qualifications
MINIMUM QUALIFICATIONS Sixty (60) semester units and five (5) years of experience or Bachelors degree from an accredited institution preferably in a field related to the assignment. Three years of increasingly responsible professional experience within an environment with high emphasis on customer service and program coordination preferably in an educational setting. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability gender gender identity sexual orientation and ethnic backgrounds of community college students faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Work Schedule
Monday- Friday 9:00 AM - 6:00 PM (Schedule and shift are subject to change in accordance with department needs.)