CRM application Trainer
CRM application Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Were looking for aCRMapplicationtrainerto join our global team and take oursales enablementfunction to the next level. In this role youll play a key part in ensuring thatsales teamsachieve value from our learning systems. Your work will directly impactinternalcustomer satisfaction retention and business outcomes while contributing to the continuous of our customer success strategies.
Responsibilities:
Develop document and maintain CRM best practices standard operating procedures and usage guidelines
Design and develop comprehensive CRM training sessions for sales users (and sales leaders as needed); collaborate with the Instructional Design team as applicable
Deliver engaging and interactive training sessions through various formats including virtual live on-demand videos and self-paced learning modules
Establish a CRM onboarding program
Collaborate with the other members of the CRM team to assess training needs and training effectiveness and refine training accordingly
Analyze data from the user adoption software to identify trends areas for improvement and high-performing practices
Collaborate with stakeholders to create targeted interventions or communications to address adoption challenges
Alongside the CRM Application Manager regularly audit CRM usage and identify areas for improvement in user experience and adherence to best practices
Key Experiences:
3 years of experience in CRM systems (e.g. Salesforce Microsoft Dynamics)
Demonstrated experience in user training instructional design or curriculum development
Experience collaborating with cross-functional teams
Characterstics:
Strong analytical skills and the ability to translate user needs into actionable improvements
Exceptional communication and presentation skills with the ability to engage diverse audiences
Proficiency in creating training materials using tools like PowerPoint video editing software or e-learning platforms
Strong organizational skills with a keen ability to manage multiple projects simultaneously
Technical aptitude to quickly learn and adapt to new CRM functionalities and tools
Everyones equal value
We want people regardless of skin color age disability sexual orientation and gender identity to feel at home not just at Xylem but everywhere in the world. For us diversity equality and inclusion mean more than just a policy or a set of methods. Diversity equality and inclusion are fundamental parts of our corporate culture and a key to long-term growth.
Application
We look forward to receiving your application in English. Please note that we will be interviewing continuously which means that we may close the application process if we find the right candidate.
If you have any questions regarding this position please contact Recruiter Leila Sayyad.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Employment Type
Full-Time
