US NAC - Bill to Cash North America â (B2C) - L58 Lateral IJP
US NAC - Bill to Cash North America â (B2C) - L58 Lateral IJP
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Job Description
Role :Leadership
Designation :Business SupportTeamSupervisor / Assistant Manager
BusinessUnit :Bill to Cash NorthAmerica (B2C) / Carrier Payables
Shift :EveningShift(18:3003:30)
Location : Vikhroli
Reportingto : Manager
TypeofIJP : Lateral
Process Summary
Carrier payables team is responsible for making urgent payments to carriers to avoid cancellation of coverage. This requires a high level of coordination with NA offices carriers and other B2C teams and crucial decisions must be made in a time sensitive environment to ensure accurate payments are processed. Carrier payables also handle reconciliation of carrier statements with WTW ledgers and work to resolve billing discrepancies. The team is also responsible for managing email boxes addressing queries from carriers different teams in NA and resolving them promptly.
PrincipalDuties/Responsibilities
Process&StakeholderManagement:
- Deliver/ManageKPIsandmetricsinlinewiththeprescribedtargets
- Prioritizeandorganizeworkaccordingtobusinesspriorities.
- Developanindepthunderstandingofthetechnicalaspectsoftheprocess.
- Drivingprocessimprovementswithinteamforimprovedefficiencyclientexperienceorbetter risk controls
- Periodicreviewofprocessrisksandensuringadequatecontrolsareinplace.
- Meeting withstakeholders todiscussprocess relatedchallengesandopportunities
- Workwithrelevantstakeholdersforeffectivelyresolvingescalations.
- Leadingprojects/tasksE2Eincoordinationwithonshorestakeholders
ResourcePlanning:
- Forecastingandplanningofresourcerequirements
- Manageresources efficientlythrough peaks andtroughs inthebusinesscycle.
- Ensurecontingency planningisin placeforcriticalresources
PeopleManagement/Development:
- Setting appropriategoals & expectationsfortheteam andconducting regular progress reviews.
- Workcloselywithindividualsandgroomthemtotheirfullpotential.
- Assessinganddevelopingcompetencylevelstomakesureteammembershavetheexpertise needed to add value to the business.
- performance.
- Conduct1-1andteammeetingsinlinewithOperationalEngagementFramework.
- Managingattrition andabsenteeismintheteam.
Top5Competencies
- FocusingonClients
- WorkinginTeams
- DrivingExcellence
- InfluencingStakeholders
- DevelopingTalent
RequiredQualificationsSkillsKnowledgeExperience
Qualifications:
- AnyGraduate/Postgraduate
Skills:
- Excellentverbalandwrittencommunicationskills.
- GoodInterpersonalskills
- GoodAnalyticalskills
Knowledge:
GoodunderstandingofAccounting&InsurancePrinciplespreferable
Qualifications
to be accomplished by recruiter
Employment Type
Full-Time
