Tutor Performance Manager

At Preply we are unlocking human potential through learning.

We believe learning with a great tutor is life-changing. Thats why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress create engagement and keep our global community of learners motivated. So far over 32000 tutors have given more than 15 million lessons to learners from over 175 countries.

Meet the team:

At Preply we take pride in having the largest and most diverse base of tutors among all online language learning platforms. Our tutors play a crucial role in our mission to unlock human potential through learning. We are constantly pushing the boundaries conducting hundreds of AB tests and identifying opportunities to enhance the experience for both our students and tutors.

As a member of the Supply Operations squad youll join the tutor performance team which is a cross between data analysis and project management. In this role you will play a critical part in further enhancing our learners experience by empowering and upskilling our tutors. You will directly contribute to our commitment to unlocking human potential through learning with the help of our tutors and product.

What youll be doing:

• Identify opportunities to improve tutors performance and quality
• Impact students experience through data analysis UX research and other methods
• Lead the implementation of various projects aimed at enhancing tutors performance and maximising tutors earnings by collaborating with Product Data Supply CRM and other stakeholders
• Create and review tutor performance and key metrics reports and providing tailored recommendations to improve tutor performance based on the findings
• Collaborate with multiple departments to gain a holistic understanding of the companys operations and contribute to cross-functional initiatives

What you need to succeed:

Are you passionate about identifying and implementing opportunities that create an impact Are you a natural problem solver with a love for data and deriving insights from it Do you refuse to settle for the status quo

• Minimum of 3-4 years of experience in Project Management/Business Analytics in marketplaces e-commerce ed-tech or consultancy (fast-paced environment)
• Strong project and stakeholder management skills
• Excellent interpersonal collaboration and problem-solving skills including the ability to articulate project recommendations and prioritize tasks
• Results-oriented mindset combined with analytical thinking to challenge and improve our processes
• Analytical skills ability to understand & synthesize data
• Proficiency in using Excel/Google Sheets
• Outstanding written and verbal communication skills in English

Nice to have:

• Experience using SQL
• Knowledge of visualisation tools such as Looker or Amplitude

Why youll love it at Preply:

• An open collaborative dynamic and diverse culture;
• A generous monthly allowance for lessons on Learning & Development budget and time off for your self-development;
• A competitive financial package with equity leave allowance and health insurance;
• Access to free mental health support platforms;
• The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience we focus on simplicity smoothness and enjoyment continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals focus on what matters and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe todays best performance becomes tomorrows starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge disagree and commit - We value open and candid communication even when we dont fully agree. We speak our minds challenge when necessary and fully commit to decisions once made.
• One Preply - We prioritize collaboration inclusion and the success of our team over personal ambitions. Together we support and celebrate each others progress.

Diversity Equity and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or veteran status. Together we are The World Class.

#LI-DY1

Required Experience:

Manager