Digital & Performance Marketing Manager

Job Title: Digital and Performance Marketing Manager

Type: Remote with travel require to Head Office in Northampton

Hours: Full Time / Monday to Friday / 9.00am -5.30pm / Parking Available

Salary: circa 45k DOE

This role is hybrid with a requirement to work in the Northampton Office 1-2 days per week.

Marketing and Communications Team

The Marketing and communications teams are responsible for driving income growth and reputation enhancement for Bright Horizons through the delivery of sector leading strategy and plans to position our institution at the forefront of the minds of parents working professionals employers stakeholders influencers and local government partners. Our vision is to deliver sector leading brand experiences communications and engagement across broad range of touchpoints and channels for all our business verticals. Customer first and digitally enhanced being our primary drivers we strive to deliver proactive personalised warm relevant and memorable experiences underpinned by insight driven by data and our Bright Horizons growth strategy.

Digital and Performance Marketing Team

Our focus is to integrate improve personalise experiences across our website social media channels lead generation campaigns CRM technology and key institutional applications. We want to develop and steer the enabling technology to respond to our customer needs and equally enhance business effectiveness and impact on profit margins.

The Role

Your role is to help us continuously evolve our digital performance across channels drive innovation integration build integrated reporting and drive on-going and strategic improvement and innovation projects.

This role is highly operational requiring the combination of technical acumen curiosity and the understanding of ROI reporting to enable greater efficiency.

Key Accountabilities

External Communication and lead generation campaigns management and reporting

Work closely with and develop excellent stakeholder relationships with Marketing Audience owners (Consumer Corporate Corporate Client Employees and Staff Recruitment and Channel owners e.g. Social/Content/Contact Centre to understand their needs and objectives.

Manage the tracking and measurement processes of all digitally enabled marketing campaigns further automating where possible.

Identify key operational KPIs for on-going activity connect with relevant external agencies and internal reporting tools and platforms to ensure we have the right reporting tools to review and further develop a cohesive framework of dashboards.

Develop a detailed understanding of the interfaces between the Bright Horizons website back-end databases identifying reporting issues as they arise and escalate for resolution with the appropriate in-house IT or agency experts.

Regularly review performance KPIs by channel bring to life the story behind the numbers & working with channel owners to drive improvements and efficiencies Perform deep dives for any identified areas of concern interest or opportunity proactively proposing solutions and test and learn opportunities.

Keep abreast of short- and long-term trends across the macro- environment user behaviour competitor landscape etc. and demonstrate how they influence performance & strategy.

Websites and Third-Party Engines Performance Metrics Framework

Work closely with the web team and systems developers both outsourced and in-house to understand their needs and objectives.

Develop a website KPI framework establish automated data feeds to monitor performance of key sections of our website related to both paid and organic activity

Help to establish an SEO and SEM reporting framework including third party aggregators of market information driving improvements that increase traffic to our sites

Monitor and advise upon search engine rankings and suggest ways of improving results

Utilise approved web metrics packages to provide regular reports and advice to content owners enabling them to evaluate and improve upon the effectiveness of their content and marketing campaigns.

Provide on-going recommendations for the web and digital team with the aim to achieve optimal balance between organic and paid lead generation to meet business objectives.

Work with the Insights team to regularly evaluate effectiveness of the website for target audiences and performance in relation to competitors using the most up-to-date evaluation and research techniques

Essential Experience and Abilities

The successful candidate will have strong analytical and presentational skills and enjoy working in an environment that is constantly changing. You will be proficient with analytics and data management and the ability to work with complex data sets in excel.

A high-level understanding of digital media in particular SEO Paid Search Social Media Email & Affiliate and some experience of working in a commercial ownership role or a marketing team is required.

Experience of managing a marketing technology infrastructure to support the wider strategy and plans of a marketing and/or communications team

Experience in inspiring motivating and organising a wide range of internal stakeholders (e.g. range of operational and administrative staff) as well as external suppliers and contractors.

Experience of and qualifications in using web analytics and reporting tools to drive content and information architecture.

Understanding of CMS and CRM systems and Social Media Highly organised with excellent verbal and written presentation skills and able to overcome time and resource pressures to complete business critical projects against fixed timescales

Demonstrable experience of utilising new digital technologies as marketing communications tools.

With Professional Experience of the following:

Content Management Systems ideally open source

Web Analytics

Search Engine Optimisation

External Supplier Management

Information Architecture

Metadata

Specific Experience and Qualifications Desirable:

Experience and expertise in using SiteCore CMS and its corporate suite.

Experience of working with MS Dynamics CRM

Degree in Marketing IT computer science or other relevant discipline

Google certification

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion values and have most of the skills listed we encourage you to apply as you may be just what we are looking for! Please note due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law this will be highlighted as essential within the advert.

We look forward to receiving your application!

If you experience any problems please we will be happy to help.