IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation and issue resolution to internal and external customers which may include users of all types and skill levels.
- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to the service level agreement
- Use the remote control tool to assist end users when needed
- Provide an accurate record of each call in the incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan prioritize organize and complete work to meet established objectives
- ITIL
- Service Desk ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
- Communication skills with non-IT People
- Ability to work autonomously.
Employment Type
Full Time
