Customer Engagement Manager
Customer Engagement Manager
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Salary Not Disclosed
1 Vacancy
Job Description
This role will be based in Chicago or Omaha.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
We are seeking an innovative learning professional with experience and expertise in developing and delivering educational materials for an external audience. This person will be a primary driver of the training adoption in a specific market. They must be able to create and deliver locally relevant learning experiences by leveraging tailoring augmenting and aligning to the global content strategy. This person will collaborate with multiple functions including Core Content LXDs Sales Customer Success Marketing Knowledge Management Insights and more continuously iterate and improve the live learning experiences they deliver. The ideal candidate is customer focused outcome focused techsavvy and partnershipminded. They have a passion for customer training and an understanding of adult learning principles and theories.
The Customer Learning team within the Scaled Solutions Organization provides evolving learning materials for LinkedIn SaaS customers to enable inspire and compel strong adoption and success.
Responsibilities
Deliver market tailored virtual and inperson training experiences
Create and tailor learning materials to marketfit local customer needs including live delivery and video formats
Collaborate with crossfunctional teams for product brand and legal compliance.
Manage marketfocused content by auditing updating and retiring content and updating the channel of distribution owners where applicable.
Pilot new training approaches built to increase product and feature adoption.
Assess market requirements through data analysis and stakeholder management
Apply project management principles & techniques
Leverage datadriven decisionmaking to prioritize execute and report on training outcomes
Qualifications :
Basic Qualifications
Bachelors Degree or equivalent experience
2 years of instructional design training or L&D
InstructorLedTraining Experience (InPerson and Virtual)
Preferred Qualifications
Bachelors degree in design learning development or a related field
Video editing software (AIbased or other)
Voiceover recording (live or AIbased)
Learning Management System (LMS) experience Skilljar
Presentation design (Keynote/PowerPoint)
Storyboarding
Curriculum development
Localization experience
Webinar facilitation experience
Familiarity with adult learning theories and principles
Suggested Skills:
- Instructional Design
- IntructorLed Training
- Learning Development
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $86000$140000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disabilityrelated limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However nondisability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor LinkedIn follows the Pay Transparency and nondiscrimination provisions described at this link: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
