Partner Operations Specialist
Partner Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview of the position:
As a Partner Operations Specialist at Scaled Agile Inc. youll be instrumental in optimizing our partner programs effectiveness and efficiency. Youll dive into streamlining and creating partner processes and support documentation ensuring seamless partner interactions like onboarding and managing crucial partner data to track performance metrics and generate insightful reports. Your role will also involve collaborating with crossfunctional teams to enhance the program based on partner feedback and industry trends.
What Youll Be Doing:
Collaborate with the Customer Success team to manage the partner journey from onboarding to offboarding for partners ensuring they have the necessary resources and information to succeed including access to SAFe certification materials.
Administer partner agreements including contract management compliance and documentation.
Maintain accurate records of partner information agreements and key performance metrics related to Partner billings.
Work closely with the Partner Program Director to develop and implement operational processes that enhance partner engagement and satisfaction.
Monitor partner performance against key performance indicators (KPIs) and provide regular reports to team members and other parts of the organization
Collaborate with the Customer Support team and Regional teams and act as a point of contact for partners regarding operational inquiries ensuring timely and effective resolution.
Continuously evaluate and optimize partner processes to enhance efficiency and effectiveness.
Collaborate with crossfunctional teams including sales marketing and product to ensure alignment with partner program goals and SAFe Professional and Enterprise initiatives.
Conduct regular audits to ensure partner compliance with program requirements and SAFe principles.
Provide insights and recommendations to improve the overall partner programs effectiveness and growth.
Qualifications :
A successful candidate will have:
Proven experience in partner operations channel management or a similar role within the technology or training industry.
Strong organizational and project management skills with keen attention to detail.
Excellent communication and interpersonal skills with the ability to collaborate across departments and with external partners.
Proficiency in contract management and legal compliance.
Familiarity with partner management software such as or Thought Industries and tools is a plus.
Analytical mindset with the ability to derive insights from data.
Proactive selfmotivated and able to work both independently and as part of a team.
Knowledge of the Scaled Agile Framework (SAFe) and related certifications is preferred.
Bachelors degree in Business Operations or a related field (or equivalent work experience).
Additional Information :
Culture Index Survey: As part of our recruitment process we are utilizing Culture Index. To proceed with your application please click on the link provided to fill out the survey: youll be working: We proudly support a collaborative remote environment for our globally distributed teammates while also using our Boulder office as a resource. #LIRemote
Compensation: Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this role is $50000 $65000. Final compensation for this role will be determined by various factors such as a candidates relevant work experience skills and certifications.
All your information will be kept confidential according to EEO guidelines.
SAI is committed to providing opportunities for professional growth. This position is also posted internally.
Employees of Scaled Agile are also compensated with a competitive benefits package including medical dental vision optional insurance products including identity protection and pet insurance 401K with a match flexible paid time off and company paid sabbatical after six years of service bonus plan and equity options.
Wondering if you should apply
As a company that helps organizations embrace and turn change into opportunity were looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You dont need to meet every listed qualification to apply. If youre motivated by an iterative approach to growth learning collaboration and relentless improvement we want to hear from you.
Work Differently. Build the Future.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
