IT Help Desk Support
IT Help Desk Support
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Job Description
- Respond to support requests via phone email and in person; log and track issues using the ticketing system.
- Performs remote troubleshooting through thoughtful questioning and diagnostic techniques.
- Set up and take down workstations and install configure secure and update Windows OS and related applications.
- Provides orientation and guidance to users on how to operate new software and computer equipment.
- Coordinate system upgrades and maintenance to minimize workflow disruptions.
Qualifications :
- High school diploma or GED equivalent and proven experience as a help desk technician or other computer support role.
- Working knowledge of PC hardware and troubleshooting Windows 10 OPS Microsoft server Office products Microsoft 365 Suite Group Policy Virtual Desktop Infrastructure and Windows update.
- Good understanding of computer systems mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication and strong organizational skills.
- Customeroriented and cooltempered.
Additional Information :
Benefits of Joining HEI
As part of our talented staff you will enjoy competitive pay significant annual bonuses paid health dental vision life insurance short and longterm disability PTO paid holidays parental leave generous 401(k) match access to HSA & FSAs flexible schedules annual HEI logo wear plus more.
Additionally view our careers page to read about HEI being selected as one of the ENR top 500 design firms and as one of the PB 50 best places to work for several years in a row!
To apply go to: AA M/F/Vet/Disability
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
