Senior Manager, Associate Experience - Card Tech

At Capital One were building a leading informationbased technology company. Still founderled by Chairman and Chief Executive Officer Richard Fairbank Capital One is on a mission to help our customers succeed by bringing ingenuity simplicity and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Card Techs Associate Experience & Culture team is looking for a passionate energetic creative and strategic Associate Experience Lead to shape and lead experience and engagement efforts for our Card Tech teams. In this role youll empower and inspire associates throughout the organization via relevant engagement strategies and events thoughtful communications impactful hybrid connection and purposeful recognition programs to empower a thriving tech organization.

The Associate Experience & Culture team is looking for a candidate with a passion for engaging and empowering associates that has a keen eye for well crafted communications that make impact and has strong program and process management skills who can identify strategic areas of opportunity for our organization and turn those ideas into reality. The ideal candidate will be the beacon of how our culture and values manifest in words actions and attitude and have a proven ability to: understand the customer (the associates) and their needs develop endto end strategies and roadmaps for initiatives partner closely with stakeholders and senior leaders to influence and ensure buyin manage and prioritize multiple projects and tasks in a fastpaced environment create inspirational communications and materials and passionately deliver highimpact large scale efforts that enhance the associate experience. This candidate would also be a people leader so passion for leading and inspiring a team to deliver great associate experiences is essential!

Youd be a great fit if:

• You care deeply about the experience associates have and are passionate about creating thoughtful engaging and relevant experiences for them

• You get people and possess a high degree of social and emotional intelligence

• Youre a strategic thinker and enjoy collecting organizing and synthesizing information to make a decision or recommendation

• You understand that context is king and ensuring people are informed is critical to organizational success

• You are an excellent confident communicator who feels comfortable presenting program ideas or decisions in front of peers stakeholders and leaders

• You can put structure around mess connect dots and can find and articulate a clear narrative or vision

• You can think outside the box and enjoy big picture thinking

• You like to get it right but also know when good enough is good enough

• You have a passion for building diverse and inclusive communities where everyone belongs

• You are highly collaborative and consultative and seek out inspiration and feedback from others to always drive towards the best solution

• You have a cando positive attitude and are a team player

• You have finessed the art of balancing empathy and care with meeting business needs

• You understand the benefits of both process and being nimble

• You have the ability to handle multiple projects at once prioritize your own work and manage your own schedule to meet deadlines

• You are independent can work autonomously and are comfortable owning the endtoend experience for project development with little direction

• Youre excited about building your own community by connecting with partners in other parts of the organization to uncover areas of opportunity for collaboration and innovation

• You have a passion for planning and coordinating virtual and inperson events creatively and authentically to celebrate our accomplishments and reinforce our unique values and culture in a hybrid environment

• You love to inspire and motivate others to believe in what could be and help them bring it to pass

Responsibilities:

• Build and drive engagement and recognition strategy including developing and leading focused initiatives formal programs and identifying new and fresh ways to elevate the associates experience and engagement

• Support and influence the organization to cohesively communicate in relevant modalities and venues and own various communication channels including Slack and email to inspire include and engage employees.

• Lead the execution of organization wide events and leader engagements with a white glove approach and partner with key stakeholders and support to ensure highest impact and engagement

• Manage key partnerships including interacting and communicating with stakeholders across all levels and in multiple organizations to inform and influence outcomes

• Confidently lead and drive work forward with the ability to problem solve and pivot in real time providing clear recommendations and updates in an everchanging environment

• Lead a highly engaged and motivated team to focus on the highest leverage opportunities as part of the experience strategy that will deliver the most impact to the associates and organization.

Basic Qualifications:

• Bachelors degree

• At least 5 years of employee engagement people strategy event planning (virtual or in person)

• At least 5 years of project process or change management

Preferred Qualifications:

• Bachelors degree in Organizational Behavior I/O Psychology or Human Resources

• 3 years of experience managing multiple projects simultaneously

• 3 years People Leadership experience

• 3 years of experience with executivelevel clients OR with HR communications

• Experience working effectively with multiple constituents including peers executive management senior management

• 2 years of experience in an information technology environment or supporting Technology professionals

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).