Desktop Support Specialist
Desktop Support Specialist
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Job Description
About Us
Ventra is a leading business solutions provider for facilitybased physicians practicing anesthesia emergency medicine hospital medicine pathology and radiology. Focused on Revenue Cycle Management Ventra partners with private practices hospitals health systems and ambulatory surgery centers to deliver transparent and datadriven solutions that solve the most complex revenue and reimbursement issues enabling clinicians to focus on providing outstanding care to their patients and communities.
Job Summary
- The Desktop Support Specialist will serve as the initial and escalation point of contact for telephone and email inquiries for the companys software applications hardware printers video conference and remote technologies. The position will provide onsite and remote system and application support to users on a regular basis and occasional afterhours and emergency requests.
Essential Functions and Tasks
- Serve as the initial point of contact for telephone and email inquiries.
- Provide onsite and remote support to users.
- Support users with Microsoft Windows v10/11 Microsoft Office and O365 product suites.
- Desktop/Laptop imaging builds rebuilds and deployments.
- Updating and tracking IT assets including software licensing and hardware inventory.
- Participates with research documentation planning implementation and ongoing support.
- Basic troubleshooting with wired and wireless networking.
- Document standard operating procedures as requested and identify and improve processes and procedures used by the team.
- Follow up on calls that are escalated to other groups and departments.
- Maintain confidentiality and protect trade secrets as required by HIPAA clients and company policies.
- Perform related work as assigned.
Education and Experience Requirements
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
- At least three (3) years providing telephone and remote based technical support and/or deskside technical support working with Microsoft Windows internet and network technologies.
Knowledge Skills and Abilities
- Strong customer service and personnel skills.
- Excellent written and verbal communication skills.
- Possess the ability to interface with endusers effectively.
- Ability to communicate with diverse personalities in a tactful mature and professional manner.
- Ability to remain flexible and work within a collaborative and fastpaced environment.
- Strong knowledge on the use of a computer telephone internet copier fax and scanner. As well has system imaging and deployment (desktop and laptop).
- Solid knowledge of PC systems (desktop and laptop) as well as imaging and deployment.
- Ability to manage time and workload effectively.
Ventra Health
Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates and all qualified applicants will receive consideration for employment without regard to race color ethnicity religion sex age national origin disability sexual orientation gender identity and expression or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities as needed to assist them in performing essential job functions.
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global scammers may attempt to conduct fake interviews solicit personal information and in some cases have sent fraudulent offer letters.
To protect yourself verify any communication you receive by contacting us directly through our official channels. If you have any doubts please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at Experience:
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