Sr. Manager, Global Client Strategy & Operations
Sr. Manager, Global Client Strategy & Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The Sr. Manager Global Client Strategy & Operations supports a set of key strategy & operations activities. The Global Client Team is responsible for increasing Visas strategic value to the clients growing client and Visa revenue and strengthening executive relationships by enabling strategic growth opportunities through Visas Global Account Executives. The incumbent will play a supporting role in areas such as strategy analysis and planning presentation content development and storytelling strategic communications program and project management and other business operations activities in close partnership with the Director of Global Client Strategy Global Client Leadership Team and various leaders across Visa business functions (e.g. Finance Risk Product Marketing and more).
The successful candidate will be an intellectually curious strategic thinker with exceptional project/program management skills paired with excellent communications and storytelling skills to develop presentations and strategic communications.
Primary Responsibilities:
Lead program management initiatives in partnership with Client Services. This will involve working with our global account teams global CSMs and partners in CS to prioritize and execute on a set of initiatives to bring white glove service to life with our clients and free up capacity with sellers
Lead market entry/expansion analysis and support activities
Leads some strategic communications and supports others by writing and editing content. Key example of this type of work would be the Global Clients Impact materials where we tell our story and contribution to the regions and markets and this role would be responsible for the program management around ensuring updated narratives and data (done biannually).
Revenue Acceleration is Global Clients approach to Visa 2030. Youll support this initiative through PMO support development of sales materials (case studies set plays etc) and other content data analysis and opportunity sizing support and operating model support and training
Support Global Client and crossfunctional partner operating model development and refinement as needed
Lead mandate analysis and program management to bring more structure and support to a global narrative given broad impact to the global clients segment
Lead client onboarding/offboarding activities as needed
Support for key forums & meetings (e.g. town halls team meetings business reviews quarterly meetings with key partners) by developing presentation content
Fractional support as needed for account team operational and PMO initiatives
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
- Experience in payments or Fintech
- Experience in Operations Client Accounts or Strategy strongly preferred
- Strategic thinker with analytical and problemsolving skills and comfortable with ambiguity
- Motivated selfstarter with the ability to work with a sense of urgency and deliver under tight deadlines/timeframes and thrives in pressurized business situations (strong project and/or program management experience)
- Strong attention to detail highly organized and adept at multitasking and adapting to evolving priorities
- Highly proficient in PowerPoint Excel and Word with a desire to learn about and utilize other online tools and platforms (e.g. reporting tools)
- Ability to navigate a globally matrixed environment successfully with evidence of ability to influence outcomes across functions of the organization
- Inherently excited about building new processes testing & evaluating operating models continuous improvement and transforming hearts & minds while working with passionate colleagues at the global payments industry leader
- Executive presence with superb presentation skills including strong oral storytelling and writing capabilities
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 149900.00 to 217500.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
