Enterprise Asset Management Administrator (Term-Limited)
Enterprise Asset Management Administrator (Term-Limited)
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Salary Not Disclosed
1 Vacancy
Job Description
Hourly range is $21.63/hour to $64.42/hour with a midpoint of $42.31/hour. New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.
Sound Transit also offers a competitivebenefits packagewith a wide range of offerings including:
- Health Benefits: We offer two choices of medical plans a dental plan and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents including a spouse or domestic partner.
- LongTerm Disability and Life Insurance.
- Employee Assistance Program.
- Retirement Plans: 401a 10% of employee contribution with a 12% match by Sound Transit; 457b up to IRS maximum (employee only contribution).
- Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
- Parental Leave: 12 weeks of parental leave for new parents.
- Pet Insurance.
- ORCA Card: All fulltime employees will receive an ORCA card at no cost.
- Tuition Reimbursement: Sound Transit will pay up to $5000 annually for approved tuition expenses.
- Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits youll find that we provide worklife balance opportunities for professional development and recognition from your colleagues.
This is a TermLimited position with an anticipated duration of 2 years.
GENERAL PURPOSE:
Under general direction of the Manager EAMS Administration this position is responsible for supporting the customer service needs of the Enterprise Asset Management System (EAMS). This includes; adhering to system roles and permissions for user security access analyzing testing implementing solutions to customer inquiries and issues preparing documentation to support system functionality distributing level 2 and 3 ticket requests to the appropriately trained team members to ensure customer satisfaction creating reports and ad hoc queries troubleshooting system problems and providing user support in compliance with the appropriate Service Level Agreements.
ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional positionspecific duties.
- Administers and oversees the EAMS for system users. Enters updates and troubleshoots the system assigns security to users and monitors system performance.
- Supports the EAMS Administration with testing debugging and enhancing the system. Maintain documentation and training materials for each enhancement.
- Serves as primary ServiceNow intake triage point and distributes tickets based on complexity to the Senior EAMS Administrator or in some cases the EAMS Solutions Architects.
- Participates with internal work teams task forces and consultants to troubleshoot issues streamline operations create process improvements and prepare updated documentation resulting from changing requirements. Provides application support to end users.
- Performs field and acceptance tests to system upgrades/patches before implementation logs items tested along with results for historical recordkeeping.
- Builds and tests queries for internal and external auditors and public disclosure requests.
- Provides support in maintaining system documentation and how to for all levels of the system administration provides training to end users related to changes to the system including process improvements and upgrades.
- Champions and models Sound Transits core values and demonstrates valuesbased behaviors in everyday interactions across the agency.
- Contributes to a culture of diversity equity and inclusion in alignment with Sound Transits Equity & Inclusion Policy.
- It is the responsibility of all employees to follow the Agency safety rules regulations and procedures pertaining to their assigned duties and responsibilities which could include systems operations and/or other employees.
- It is the responsibility of all employees to integrate sustainability into everyday business practices.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
Education and Experience:
Bachelors degree in IT Facility Management Maintenance Management or closely related field; Three years of experience working in a service desk administrative capacity for a large customer base software system; Or an equivalent combination of education and experience.
Required Knowledge and Skills:
- Functional understanding of databases and how to utilize them for reporting.
- Project management techniques and principles.
- Principles and procedures of record keeping.
- Report preparation and presentation.
- ServiceNow ticket receipt and response best practices.
- Understanding of SQLbased business applications to understand EAMS and related systems.
- Pertinent state and federal regulations; Agency policies procedures rules and regulations.
- Customer service and/or technical support.
- Modern office procedures methods and equipment including computers.
- Establishing and maintaining effective working relationships with other department staff management vendors outside agencies community groups and the general public.
- Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.
- Understanding interpreting and responding to end user requests and providing effective customer service using clear communication skills.
- Communicating technical information to nontechnical users.
- Planning implementing completing and reporting on progress reviews and end results.
- Using professional and/or technical concepts to perform assigned duties and solve problems.
- Utilizing personal computer software programs affecting assigned work.
- Managing multiple tasks setting objectives/goals and reprioritize work to meet changing deadlines and priorities.
- Responding to inquiries using effective oral and written communication.
Physical Demands / Work Environment:
- Work is performed in a standard hybrid office environment.
- This position is responsible for graphical user interface components where it is important that administrators can successfully navigate. May be subject to seeing.
- The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
