Program Support Technician

Title: Program Support Technician

State Role Title: Administrative and Office Specialist III / 19013

Hiring Range: $18.50 per hour

Pay Band: 3

Agency: Virginia Employment Commission

Location:Adjudication West

Agency Website:

Recruitment Type: General Public G

**This is a nonexempt hourly position without benefits eligible to work up to 1500 hours annually (May 1 April 30). **

Job Duties

Provides administrative and programmatic support duties to Adjudication staff to address (UI) Unemployment Insurance claims and meet business needs; assigns workload to Adjudication deputy staff; processes First Level appeal and Commission appeals decisions; responds to and investigates inquiries from claimants employers staff and the public to provide information and/or resolve problems or issues regarding UI benefits; provides administrative support for Adjudication Unit; and ensures agency records are effectively managed.

Minimum Qualifications

Working knowledge of basic insurance rules and regulations; interviewing techniques; and office operations equipment and etiquette.

Strong customer service oral and written communication and computer skills (experience using Microsoft Office and/or similar software).

Ability to interact effectively with employers clients and the public; discuss interpret and apply agency standards and procedures; conduct interviews and research; use webbased applications to enter data and conduct database searches; and adapt to changing priorities and workload.

Additional Considerations

Working knowledge of the Unemployment Compensation Act and rules and regulations related to Unemployment Insurance.

Knowledge of the UI claims process and experience providing customer service conducting interviews and/or processing claims.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds including all races ethnicities genders and abilities.

The Virginia Employment Commission Is an Equal Opportunity Employer/Program and a Virginia Values Veterans (V3) certified employer. AmeriCorps Peace Corps and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed emailed faxed or hand delivered applications and rsums will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience knowledge skills and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position please refer to your account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore applicants must be a citizen or national of the U.S. a Lawful Permanent Resident or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employees Form I9 (Employment Eligibility Verification) into the Federal EVerify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most uptodate status of your application please refer to your account. We do not provide application status updates via phone.

Email: for recruitment related questions. Emailed applications resumes or cover letters will not be accepted. For the most uptodate status of your application please refer to your account.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.