Technician, Senior IT (Computer Lab Support)

Job Description Summary:

Job Description:

Description of Duties and Tasks

1) Provides technical support training and assistance to students faculty and staff in a computer lab environment; analyzes problems and implements solutions according to department guidelines and procedures; performs network and server administrator duties and assures system stability accessibility and proper configuration of assigned technical systems and components; Assists with development of inhouse testing support applications and websites using industry standard languages and techniques while coordinating with other relevant Systems Administrators and software vendors on custom programming.
2) In a computer lab environment performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies locates resolves and repairs problems within scope of authority; documents technical issues procedures and results.
3) Monitors Active Directory domain environment; resolves configuration and connectivity issues and other traffic security and access problems; checks network for operating efficiency makes corrective adjustments to data management settings and assures system integrity; sets up and repairs network hardware.
4) Maintains and updates workstations and servers mobile devices equipment and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers.
5) Creates and tests user accounts and creates default user templates.
6) Enrolls students faculty and staff in tutorial applications and domain services as required; monitors utilization trends and backup procedures; manages user accounts password files and access rights.
7) Responds to the needs and inquiries of students faculty and staff; explains lab issues deploys solutions and follows up with users to assure the stability and functionality of the users systems.
8) Monitors physical security of assigned computer lab assets; controls access to premises observes user activities and facility utilization shifts provides materials training and assistance as needed.
9) Reports technical problems which need to be addressed by improved policies or procedures.
10) Provides technical support to students and instructors to assist in the training of students faculty and staff on software applications usage. Facilitates oneonone and group instruction.
11) Collects compiles analyzes and presents reports for technical and administrative information; may include facility usage and resource utilization.
12) Operates maintains and troubleshoots printers. May use control and configuration software to perform advanced printing operations.
13) May use remote access tools to extend service to remote equipment.
14) Breaks down and sets up computers and related equipment in labs. May assist in the technologyrelated planning and building of new labs and remodeling of older labs.
15) May advise budget authorities on equipment recommendations and purchases.

Knowledge

* Administration and maintenance principles of network servers relational databases and web and windowsbased software applications.
* The structure and operating capabilities of one or more network operating systems.
* Network hardware software and peripheral equipment troubleshooting techniques.
* Network topologies and protocols and technical Internet knowledgebase services.

Skills

* Maintaining an established work schedule.
* Effectively using interpersonal and communications skills.
* Effectively using organizational and planning skills.
* Maintaining confidentiality of workrelated information and materials.
* Establishing and maintaining effective working relationships.
* Accountable for inventory/property management.
* Responding professionally effectively and efficiently to customer service requests.
* Prioritizing multiple tasks projects and demands.
* Using scripting language for computer and web administration.
* Operating and maintaining computer and peripheral equipment safely and competently.
* Solving technical problems involving integrated operating systems and hardware platforms.

Technology Skills

* Use a variety of spreadsheet word processing database and presentation software.
* Use network domains.

Required Work Experience

* Two years related work experience.

Required Education

* High school diploma or educational equivalent.

Other Preferred Qualifications

* Knowledge of programming languages and knowledge of assistive hardware and software technologies.

Physical Requirements

* Work is performed in a variety of settings.
* Subject to standing walking sitting bending reaching pushing and pulling and at times subject to stooping crawling and climbing.
* May need to lift heavy objects of up to 30 pounds.
* Specific vision abilities may include close vision distance vision color vision and ability to focus.

Safety

* Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$47840 $59000

Number of Openings:

Job Posting Close Date:

Clery Act

As required by the US Department of Education employees are required to report violations under Title IX and under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act) you will be notified trained and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an allinclusive list of duties and responsibilities of the job nor is it an allinclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add change amend or delete portions of this job description at any time with or without notice. Employees may be required to perform other duties as requested directed or assigned. In addition reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.