Senior Manager - Field Service NAM
Senior Manager - Field Service NAM
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Job Description
Description
The INNIO Advantage
By combining a rich legacy in the power and gas compression space with pioneering technology INNIO brings our customers affordable reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet todays energy needs with 64 GW of installed capacity and more than 50000 of our powerful Jenbacher and Waukesha engines which can be found in more than 100 countries. And by harnessing our history of energy industry firsts along with the power of digital innovation we will continue to deliver for the future.
We are looking for the Sr Field Service Manager North America for our Jenbacher Engine business in the Houston area.
Role Summary :
This position holder is responsible for the overall management of the Jenbacher US Field Services Team to fulfill the customer demands within the given guidelines for EHS quality productivity budget and planning
Essential Responsibilities :
- Manages Field Service Staff Managers Field Service Technicians Tooling Center and Field Service Fleet Vehicle Staff
- Leads employees agreeing targets monitoring the achievement of targets employee development ensuring agreed staff training targets
- Accountability for the performance and results of the US Field Service team
- Ensures Field Service Staff operates with the highest engineering & EHS standards and in accordance with Jenbacher Technical Documentation
- Optimizes use of Myplant Field Service Management tool within the team
- Ensures customer satisfaction CSAengine availability whilst maintaining expected financial margins
- Develops and adapts KPIs for active management of the organizational unit (EHS Quality Productivity Budget and Planning)
- Creates and adapts organizational structures and processes
- Responsible for Budget planning monitoring and cost controlling
- Regular reporting and strategy coordination with the Regional Service Leader
- Accountable for resolving Field Service resources and operational issues/escalations
- Interfaces with employees and the internal departments as contact person for all service issues regarding technical and operational of Jenbacher gas engines
- Supports the Service Sales Managers in the preparation of offers followup of offers and execution of the closing
- Participates in various project teams as per business need
Qualification Requirements :
- Multiple years of experience in managing a Field Service organization
- Bachelor degree technical or substantive qualifying experience in Energy or Power Gen industry
- Experience in working with Oracle ERP (or similar)
- Microsoft Office applications technical databases
- Technical background ideally in reciprocating engines Jenbacher gas engine experience would be beneficial
- Fluency in English verbally and written is a must
- Leadership skills and experience
- Project Management skills
- Excellent level of communication and relationship building skills
- Willingness to travel up to 30%
- Live in the Houston area or open to relocate
INNIO offers a great work environment professional development challenging careers and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin gender (including pregnancy) sexual orientation gender identity or expression age disability veteran status or any other characteristics protected by law.
Required Experience:
Senior Manager
Employment Type
Full Time
