Senior Staff Software Quality Engineer

The Data Foundations QA team at ServiceNow focuses on ensuring the quality and accuracy of foundation data which are essential for the platforms functionality and business processes. This team works to guarantee that common data like users groups locations and organizational structures are reliable and accurate impacting various ServiceNow processes and workflows. 

What you get to do in this role: 

• Leading the QE Strategy & Execution
• Produce the overall quality strategy for AIintegrated features and services.
• Partner with development teams to define test plans automation coverage and release readiness criteria.
• Manage a team of 10 QE engineers by prioritizing work removing blockers and fostering professional development.
• AIFocused Quality Engineering
• Evaluate and test AIpowered features including model validation prompt testing and workflow automation.
• Review AIgenerated insights to identify trends and datadriven determinations.
• Partner with data teams to validate training pipelines and model outputs from a quality engineering perspective.
• Automation & CI/CD Integration
• Design and optimize CI/CD pipelines (e.g. Jenkins Maven) to enable efficient reliable test execution.
• Expand automated test coverage across APIs services and AI capabilities using tools such as JavaScript PyTest and others.
• Maintain and improve testing frameworks to ensure they remain scalable reliable and effective.
• SystemLevel Troubleshooting & RCA
• Indepth investigations into defects outages and regressions across environments.
• Leverage tools like profilers debuggers and Unix utilities to identify root causes and implement durable solutions.
• CrossTeam Collaboration
• Partner with product architecture and engineering stakeholders to ensure AI features are testable resilient and built with quality in mind.
• Contribute to and guide technical discussions that shape architectural determinations with quality implications.
• Continuous Improvement & Standards
• Evolve best practices in test design code quality and metrics tracking.
• Partner with the establishment and evolution of quality standards across engineering teams
   

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• 12 years professional experience in quality assurance or application development
• 12 years of related experience with a Bachelors degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent experience.
• Advanced knowledge of QE work
• Experience leading quality efforts within a scrum team of 10 QE engineers
• Ability to diagnose issues come up with a strategy for relief permanent fix and RCA and implement it
• Knowledge of Cloud Dev. Platforms Web Dev Frameworks and serviceoriented architecture
• Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools network design functional design algorithms patterns design and development etc.)
• Fluency with scripting in JavaScript. Experience with Eclipse Jenkin Maven and Git
• Experience with different testing techniques (e.g. performance unit integration automated) their strengths and weakness and ability to use them to best effect.
• Expert working knowledge and ability to use tools (such as IDE debugger build tools source control ServiceNow instances profilers system administration/Unix tools) to assist with daily tasks
• Experience driving crossteam technical discussions with knowledge of SDLC concepts

For positions in this location we offer a base pay of $162600 $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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