Guest Relation Manager (M/F/NB)
Guest Relation Manager (M/F/NB)
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Job Description
What you will do
1. Customer Experience (Hotel & Restaurant)
Be the face and soul of the customer experience at the hotel especially in the restaurant and rooftop.
Accompany VIP guests ensuring every detail is prepared to impress.
Play an active role in complaint management with empathy speed and a solutionfocused mindset.
Respond to online reviews and feedback.
Be a constant presence in the operation youre where the customer is.
2. Team & F&B Operation Management
Lead the restaurant host team ensuring a warm efficient welcome aligned with Mamas spirit.
Manage the restaurants reservation system.
Know how to fill the restaurant promotions table sales and upselling in a natural way.
Work rotating shifts adapting your schedule to operational needs.
3. Customer Relations & Loyalty
Develop and maintain an active organized customer database.
Work with CRM tools getting to know our guests and their habits to personalize their experience.
Develop and energize the F&B loyalty program building real connections with our clients.
Maintain and grow a local and international network that enhances the experience at Mama.
4. Teamwork & Internal Communication
Collaborate with all departments F&B Housekeeping Front Desk ensuring consistency and excellence in service.
Qualifications :
What were looking for
Previous experience in Guest Relations or similar roles in hospitality or lifestyle restaurants.
Experience in F&B environments and a genuine love for direct customer interaction.
Experience with restaurant reservation systems.
Excellent communication skills in Portuguese and English (French is a plus!).
Positive attitude contagious energy and a passion for teamwork.
Organized mindset attention to detail and customer service focus.
Solid understanding of restaurant operations you know how everything works and where you can make a difference.
Informao adicional :
RECRUITMENT PROCESS
Were sure you know the beat
1st verse: We set up a first telephone interview with our Talent Team if your application moves to our rhythm.
Chorus : After the successful telephone interview our General Manager well see you at Mama or in our offices! Be ready! (chorus x2 depending on the position)
Last verse: Mama wont leave you wondering; you will have an answer from us whether its or .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
