Guest Services Manager

Guest Service Manager Be the Host with the Most!

Full Time Create Holiday Magic Lead the Welcome Wagon

Are you ready to put the guest in guest-tacular and the super in supervisor If youre a hospitality superstar who loves making peoples days brighter we want you to join our team as Guest Service Manager!

What Youll Do (No Two Days the Same!)

• Roll out the red carpet: From reservations to farewells youll help guests check in chill out and check out with a smile - making every stay a five-star experience.
• Lead the dream team: As the Guest Service Manager youll inspire support and guide your crew ensuring every shift runs smoother than a well-made cappuccino.
• Reception perfection: Master the art of multitasking as you handle bookings prep invoices and ace guest check-ins and check-outs.
• Communication station: Answer phones and emails faster than you can say holiday mode!- always with professionalism and a dash of personality.
• Teamwork makes the dream work: Liaise with other departments to make sure rooms are guest-ready and every need is met - because happy guests happy days!
• Embrace the adventure! Be part of a vibrant team that keeps the good times rolling 7 days a week - including weekends public holidays and school holidays - because were open when our guests need us most!

What Youll Bring (Your Recipe for Success)

• Hospitality heroics: Strong guest service experience and top-notch knowledge of booking systems like NewBook RoomMaster Opera or similar.
• Born leader: Previous experience as a Team Leader or Supervisor is a must -herding cats (or guests) is your superpower.
• Service with a smile: Youre famous for your customer service and love a good yarn with guests.
• Positive vibes only: Bring a vibrant attitude and thrive in a busy buzzing team environment.
• Qualified & capable: Certificate II in Hospitality (Operations) or equivalent experience.
• Problem solver: Quick with solutions and comfortable using your maths skills on the job - no need to count sheep here!

Whats in it for you

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us

Know you belong

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.

Are you nodding your head as you read this Apply now we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Remote Work :

No

Employment Type :

Full-time