drjobs Product Support Analyst - UK

Product Support Analyst - UK

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015 weve secured more than $156M in four funding series to help us grow into the company we are today but were not done yet. LogicGate continues to push to lead the GRC category with our flexible and nocode risk management solution.

We are an outcomesfirst company. Our success comes from our highperforming teams so we give you the flexibility to work from where you are. Youll have the option to be fully remote work from our headquarters in Chicago or hybrid unless the role has specific requirements.

At LogicGate we believe that the strongest teams are made up of individuals who bring their different identities backgrounds ideas and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated their ideas matter and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One Do the Right Thing Embrace Curiosity Own It Empower Customers and Raise the Bar guide everything we do with our customers our employees and all we interact with. We are proud to have been recognized as a Built In Crains Chicago Business the Chicago Tribune and more. Visit our website to learn about our latest recognition

We are looking for a savvy communicator to join our growing Product Support team. In the role of Support Analyst you will have a direct impact on the business by guiding teaching and empowering our customers.

Youll need to build a strong relationship with our product as your knowledge will be a driving force in the success of our customers so previous experience in a SaaS technical support role is a plus. Equally important youll need to use your exceptional communication skills to provide assistance to customers with varying degrees of technical acumen.

The Product Support team at LogicGate is small but established. As part of the Product Support team you will be working closely with your teammates as well as the wider organization in order to provide the best possible solutions to our customers needs. This role is a great fit for someone who is detailoriented passionate about communication and adept at innovative problemsolving.

We are currently looking for a remote UKbased candidate.

What youd achieve:

Attributes of a great candidate:

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary variable compensation (bonus) equity and health and wellness benefits we are proud to offer generous Paid Holiday 9 Annual Bank Holidays Summer and Winter Fridays allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning regular People Leader training our internal Mentorship Program and annual Continued Education Program.

Our Culture

DEIB is a priority for us at LogicGate it is at the foundation of all of our core People programs activities and business practices. We encourage everyone to join one of our Employee Affinity Groups (BELogicGate Women in LogicGate and Pride) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Companywide charitable activities supporting organizations aligned with our Company Core Values.

Excited about LogicGate but not familiar with GRC Thats ok a lot of us werent familiar with GRC when we started too. Unless the job description specifically requires previous GRC familiarity heres what you need to know:

At LogicGate our People are the foundation of everything we do for our teams our customers and the Company. We are proud to offer competitive inclusive and comprehensive total rewards packages.

LogicGate has an outcomesfirst culture that provides a variety of benefits and perks that enable our teams to thrive both inside and outside of the include: competitive variable plans equity grants paid timeoff ongoing learning stipend paid parental leave Pension Private Medical Insurance Group Income Protection and Group Life Assurance.


Required Experience:

IC

Employment Type

Full Time

About Company

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