Customer Supply Chain Director UK & Ireland

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.

UK & Ireland Customer Supply Chain Director

Battersea London / Hybrid 3 days per week in our Battersea office

As we continue our rapid growth were looking for a UK&I Customer Supply Chain Director to join our EMEA Operations team.

As a key member of the EMEA Operations Leadership team the successful candidate will leverage a relentless desire to win and drive our continuous improvement ethos that seeks the best solution to deliver the worldclass results that SharkNinja has consistently generated over the last decade.

What Youll Do:

• Lead crossfunctional supply chain operations for the UK&I market to enable growth and deliver outstanding service to our consumers and retailer partners
• Be the face of SharkNinja Operations with our customers developing integrated retailer partnerships to deliver first class results against key operating metrics (product availability service & cost)
• Own the execution of monthly order and shipment plans to deliver revenue objectives leading action plans to address risks and capitalize on opportunities
• Streamline crossfunctional processes across channels and customer accounts to eliminate inefficiencies and maximize service
• Advance order management tools technologies and reporting capabilities in partnership with Global teams and retailers
• Support Demand Planning and Commercial teams with forecasting processes across key retailers to deliver accurate order planning and seamless new product launch execution
• Take ownership of additional markets and channels as requested and partner with leaders in other business functions to drive operational initiatives
• Support GEOExpansion initiatives by enabling entry into new international markets ensuring supply chain readiness scalability of processes

What Youll Bring:

• Proven leadership experience across customer supply chain order management logistics and demand and supply planning within organizations known for worldclass supply chain capabilities.
• Track record of leading in a matrix structure and fostering valuedriven partnerships with external customers
• Expertise in S&OP/IBP processes and comprehensive endtoend supply chain knowledge.
• Strong ability to leverage KPIs and data analytics to identify trends improve processes and deliver measurable improvements.
• Exceptional problemsolving skills with the ability to structure complex issues and develop effective solutions.
• Collaborative mindset with a proven track record of building effective longterm relationships across internal and external teams.
• Clear and impactful communication skills both written and verbal with the ability to influence stakeholders at all levels.
• Strong work ethic with a resultsdriven approach ensuring followthrough on commitments.
• Willingness to adopt a handson approach demonstrating adaptability and urgency in response to shifting priorities.

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