Shift Lead - Watertown Coffeebar
Shift Lead - Watertown Coffeebar
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Job Description
Worker Type:
EmployeeJob Description:
Do you want to be an Intelli We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. Were passionate about coffee and that means we pay a bit more for coffee in order to buy direct and create longterm collaborative relationships with our producers that grow exceptional coffee.
The starting wage for a Shift Lead in Watertown is $18.95 per hour. There is an extensive training program and a new hire generally should become fullbar capable within 90 days. After certification the pay rate improves to $19.88 per hour. The position is eligible for tips. These average $6.00 $8.00/hr.
Why should you want to work for Intelli
Were serious about coffee and we provide comprehensive training so you can provide exceptional service and highquality products. Youll improve your coffee knowledge exponentially and youll get to taste some of the best coffee in the world!
We offer both paid vacation and sick time as well as 8 paid holidays.
We offer a full benefits package to anyone who consistently works more than 20 hours per week. That means youre eligible for medical/dental and vision insurance as well as life insurance and disability coverage.
Youll get to work with some people that have shared values of being hospitable they believe in mutual respect and are curious just to name a few.
We do our best to work around your schedule. If youre pursuing your education or have personal commitments you wont find us agreeing to your availability only to disregard it once youre hired.
Most shifts average about 7 hours. That means youll have time to live your life and pursue your passions.
Our coffeebars are not open late night like most of the hospitality industry is. That means you still have a chance to meet up with friends after work and not miss out on the fun!
We prefer to promote from within and we nurture and identify potential in all employees.
Leadership and Operations
Support demonstrate and ensure proper store procedures from all staff to include cash handling attendance product standards and all other operational best practices
Adhere to all company policies and protocols both behind the bar and at the front of the house including those for cash handling and safety while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
Ensure that the companys brand is properly reflected by keeping a well maintained clean wellorganized and stocked coffee bar
Uphold the companys standards regarding merchandising inventory and rotation of store products
Offer relevant thoughtful ideas and suggestions for improving operations
Ensure adherence to the companys dress code as well as all health and safety requirements
Drink Quality/Education
Prepare and serve coffee and tea beverages that adhere to the companys freshness and quality standards ensuring that they consistently reflect the companys recipe and presentation standards
Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate customers and staff on all coffee and teas carried
Assist in the training and development of new staff
Attend training sessions to constantly advance education on coffee tea merchandise and espresso bar skills; work with your Educator to further your barista skills
Demonstrate an ongoing pursuit of education training and industry trends
Customer Engagement
Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner including greeting customers with a smile thanking them for their patronage and preparing drinks in an expedient manner
Respond to questions orders and concerns with patience confidence and professionalism
Engage customers about their drink preferences and tailor suggestions accordingly
Facilitate easy dialogue with customers regarding other product offerings including whole bean coffee tea complimentary food offerings merchandise as well as any current promotions
Participate in storewide profit initiatives
Offer strategic input or suggestions as to how to increase store profitability
Demonstrate initiative with routine tasks
Education Requirements
High School Diploma or General Education Degree (GED) AND experience in the specialty coffee retail hospitality and/or customer service industries
Qualifications
Ability to maintain a pleasant disposition and sense of urgency with helping customers
Demonstrate a passion for coffee and tea
Capability to interface and maintain effective relationships with coworkers and customers
A logical and methodological approach to problemsolving
Flexible with the ability to multitask in a highly demanding stressful environment
Maintain a calm demeanor during periods of high volume
Ability to cooperate successfully as a member of a team
Ability to communicate effectively with others including giving and receiving feedback on the quality of services
Communicate clearly honestly and promptly
Ability to use available resources to answer questions
Maintain regular and consistent attendance and punctuality
Strong cash handling skills
Language Skills
Ability to read and speak English proficiently.
Physical Demands
While performing the duties of this job the employee is regularly required to see talk and hear.
The employee frequently is required to stand walk sit; use hands to handle or feel; reach with hands and arms; and stoop kneel or crouch.
The employee must occasionally lift and/or move up to 50 pounds.
At times may require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding and register).
Work Environment
Retail store environment.
The noise level in the work environment is usually moderate.
Benefits
Any employee who works 20 hours or more per week is considered fulltime and is eligible for a full benefits package of medical dental and vision insurance.
FullTime employees also receive Companypaid long & shortterm disability and life insurance
Paid vacation and sick time
Commuter benefits
Free bag of coffee each week with a discount on other items
Employee Assistance Program
401k eligible after 90 days of employment with a company match after one year
8 paid holidays per year
Intelligentsia Coffee Inc is an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color women LGBTQIA veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us via email at
Employment Type
Full-Time
