Senior Account Manager - Poland & CEE
Senior Account Manager - Poland & CEE
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Job Description
About DoubleVerify
DoubleVerify is the recognised market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the worlds largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008 DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. Learn more at .
What youll do
The Account Manager is responsible for servicing all aspects of customer accounts and relationships a critical role. You will oversee all aspects of campaigns across kickoff implementation launch reporting remediation and billing. The Account Manager will work closely and collaboratively with Sales Implementation Product Management Engineering and Finance teams to deliver world class customer service and solutions to market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives.
- Responsible for proactively managing the daytoday Agency and/or Network partner relationships of assigned accounts.
- Provide strategic and tactical client service to a complex high touch customer base.
- Proactively oversee assigned portfolios identifying growth opportunities and upsell potential within the existing client base.
- Hands on management of client business processes including but not limited to onboarding and implementation reporting and proactive remediation and billing.
- Ensure the quality of services and solutions including satisfactory resolution of all support requests and troubleshooting of all reporting adserving or data issues.
- Organize and conduct kickoff and ongoing calls with clients and internal teams to understand campaign deliverables.
- Compile performance evaluations for each client highlighting the DoubleVerify value proposition throughout.
- Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports.
- Facilitate and ensure contract billing process is administered with quality in a timely manner.
- Understand and effectively communicate DoubleVerifys value proposition technology and partnerships as relates to growth of current and prospective client accounts.
- Successfully manage customer expectations throughout the campaign lifecycle.
- Develop and maintain strong active relationships with clients at both senior and midmanagement levels.
- Finesse sometimes complicated relationships across Advertisers Agencies Networks Publishers and 3rd Party Technology partners.
- Participate in client meetings to understand partner goals and objectives.
- Manage and/or participate in ongoing process improvement initiatives.
- Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services.
- Other responsibilities may be required such as attending offsite meetings conferences or industry events etc. as necessary.
- Special projects as identified by management
Who you are
- Experience in Sales or Account Management with a deep understanding of the online advertising industry.
- Bachelors Degree or equivalent/higher level of education.
- Exceptional command of Microsoft Excel and PowerPoint.
- Direct experience working at one or more of the following: advertising agency publisher ad network or demand side platform.
- Experience with Ad Serving technology
- Comprehensive understanding the online media marketplace.
- Experience managing online media products and technologies such as experience with creative trafficking campaign management or ad serving.
- Selfmotivated independent thinker and a team player who will hit the ground running.
- Proven ability to handle multiple deliverables with tight deadlines manage competing priorities and consistently perform in high pressure environments.
- 2nd Eastern European language would be a huge bonus
- Outstanding written and verbal communication skills capable of conveying issues clearly making points concisely and ensuring successful overall communication channels.
- Ability to interact and communicate effectively with all levels of management including senior executive level.
- Organized with a rigorous attention to detail drive for excellence and a positive cando approach.
Required Experience:
Manager
Employment Type
Full Time
