Customer Service Specialist- German
Customer Service Specialist- German
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Specialist German Speaker (Remote)
Application Deadline: 12 June 2025
Training Start Date: 16 June 2025
About TalentWorldGroup
At TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center we are redefining remote work by building the workplace of the future. We offer flexible longterm opportunities for professionals who are passionate about service and innovation.
Position Overview
We are looking for experienced technically proficient and organized professionals to join our remote call center operations. Nativelevel German and fluent English are required.
This role supports a highquality homebased project in the online travel industry delivering firstlevel customer service via inbound and outbound channels. The position involves multitasking including managing several simultaneous cases and phone calls with a focus on handling modifications cancellations deposit claims and escalating complaints.
Key Responsibilities
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Handle inbound and outbound customer service calls and case management
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Serve as the first point of contact for homeowners using a booking platform
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Provide timely highquality assistance to customers especially during escalations
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Log classify and follow up on all customer interactions
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Maintain accurate records of call history and resolutions
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Analyze call data and share customer feedback
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Stay up to date with process and platform changes
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Collaborate with internal and external teams through clear documented communication
Requirements
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Nativelevel German and fluent English
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Proven customer service experience
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Ability to multitask between live calls and case handling
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Solid computer literacy and experience working online
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Experience handling both inbound and outbound interactions
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Clear empathetic and professional communication under pressure
Nice to Have
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Experience with Zendesk or similar ticketing platforms
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Familiarity with Slack or online team collaboration tools
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Background in the online travel industry
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Technical support background (electronics machinery or industrial sectors)
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Proficiency in Salesforce and standard office tools
Technical Requirements
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Internet: Stable wired broadband connection
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Hardware:
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Processor: Minimum 1.8GHz (64bit preferred)
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RAM: 8GB
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Storage: Minimum 10GB free
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Screen: 1920x1080 resolution preferred
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Wired USB headset
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Operating System:
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Windows 11 or later
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macOS 13 or later
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Work Schedule (CET Time Zone)
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Monday to Friday: 9:00 AM 10:00 PM
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Saturday to Sunday: 12:00 PM 8:00 PM
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Evening shifts (after 6:00 PM) and weekend shifts become available after 34 weeks in production
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Two days off per week
What We Offer
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100% Remote Work
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Flexible projectbased assignments
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Longterm collaboration opportunities
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Career development and learning paths
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Gamification program (performancebased bonuses and paid holiday hours)
Freelance cooperation agreement
Join Us
If you are customerfocused techsavvy and thrive in a fastpaced remote environment wed love to hear from you. Apply by 12 June 2025 to be considered for our next training group starting on 16 June 2025.
Employment Type
Full Time
