Job Description Summary

Student Life serves as the hub for students at Santa Fe College and is comprised of student activities student clubs and organizations civic engagement and service student government leadership programs the Student Engagement Center international student support and advising Saints Food Share the Student Life Business Office and Student Life marketing. Student Life also provides studentcentered services such as access to a recreation room computer lab art gallery ID card services and holds evening hours.

Under direct supervision the Student Life Work Study assists with the front desk services including Student ID Card issuance customer service and Rec Room support.

Job Description

Responsibilities and Duties Include:

• Provides a professional helpful and welcoming atmosphere by greeting responding to and directing visitors.

• Accepts screens and routes telephone calls concerning activities and operations of the office directing inquiries as appropriate and/or providing information.

• Assists in the issuance of ID cards.

• Receives and processes departmental paperwork.

• Monitors Discord server Recreation Room and Esports Lab access.

• Checkin/out Recreation Room equipment.

• Delivers items on campus as needed.

• Provides coverage during weekly staff meetings.

• Assists with projects as required (i.e. prepare marketing materials for distribution and/or removal; create spreadsheets event setup etc.).

• Assists other staff as requested.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Student Life Support Specialist

QUALIFICATIONS

Required: Must be a currently enrolled Santa Fe College student in good academic standing taking six (6) or more credit hours.

Additional Requirements: A criminal background check will be conducted. Must maintain a 2.5 GPA.

General Knowledge Skills and Abilities

• Ability to work successfully in a multicultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all jobrelated actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Detail Oriented Proven accuracy and attention to detail.

• Multitask Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an uptodate resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are reemployed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding nondiscrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.