Administrative Operations Coordinator

Are you passionate about service and communication Join our team at KLOVE as a Network Operations Coordinator where youll play a vital role in delivering exceptional support to both our KLOVE Team Members and loyal listeners. Reporting to the Network Operations Manager youll facilitate work orders and ensure timely followup all while championing our mission and values. Success in this role means understanding and representing KLOVEs brands staying connected with our audiences and helping us deliver on our commitment to excellence. If youre ready to make a real impact wed love to have you on board!

Heres some of what you will be doing:

• Prepare and manage various written correspondence with meticulous attention to detail and accuracy.
• Support and respond to listeners demonstrating the ability to listen well show empathy and effectively address the inquiry using appropriate conversational communication.
• Acknowledge and craft responses to listener emails while providing timely updates as needed by investigating network availability using various indicators and by obtaining updates from various team members.
• Generate and update work orders for the Engineering department.
• Assist with daytoday administration and operational duties related to various projects and maintenance.
• Create Station Binders for new acquisitions.
• Generate work orders for new or replacement equipment.
• Coordinate and followthrough on shipping items to Field and Contract Engineers as required.
• Create work orders for Purchase Order requests to track maintenance projects for Field Engineering.
• Site specific database updates for stations that include contacts and site access information.
• Solve problems using ministry guidelines creative solutions and discernment.
• Perform other duties as assigned.

Heres some experiencewe are seeking:

• High school diploma or equivalent.
• 2 years of experience working in a customer service environment desired.
• English writing experience and skill required including a demonstrable and excellent grasp of English grammar spelling and idioms. Additional language skills are welcome!
• Proficiency with Microsoft Office (Word Excel Outlook) search engines and databases desired.
• Minimum keyboard speed of 45 WPM with high accuracy.
• Experience working in a technical and/or engineering environment a plus.
• Demonstrated technical aptitude ability to understand technical language reports and correspondence.
• Demonstrated ability to work on multiple simultaneous projects.
• Demonstrated ability to learn and use related software programs/applications.
• Strong attention to detail proven organizational skills.
• Ability to work independently problem solve and contribute to the team.

What can we offer you

• Industry leading Medical Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO holidayand sick pay
• Unique company culture that includes exclusive access to concerts movie premieres media industry events and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation KLOVE/Air1

Educational Media Foundation (EMF) is a nonprofit multiplatform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa CA with a single radio station EMF today owns and operates the nations two largest Christian music radio networks (KLOVE and Air1) with over 1000 broadcast signals across all 50 states and beyond streaming audio reaching around the world and a growing family of media ministries including podcasts books films concerts and events. EMF employs nearly 500 team members between its offices in Nashville TN Rocklin CA and field locations around the country. You can view our mission and values hereMission Beliefs & Values.

As an Equal Opportunity Employer EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class characteristic or status. However EMF is also a religious nonprofit organization where all team members contribute to the Companys mission of encouraging our audiences to have a meaningful relationship with Christ.Thereforepursuant to the Civil Rights Act of 1964 Section 702 (42 U.S.C. 2000e I(a)) EMF has the right to hire only candidates who agree with the Companys Statement of Faith. Also as a religious nonprofit organization the Company is not governed by the CA Fair Employment and Housing Act.