Description
***HIRING IMMEDIATELY!!!****
Whaley Foodservice LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.
JOB TITLE:Administrative Assistant
STATUS:NonExempt
SUPERVISION:Reports to the Area Manager
Pay Rate: $18.0023.00/hour*
POSITION SUMMARY:
This position is responsible for meeting the daily weekly and monthly administrative needs of the branch location.
MAJOR RESPONSIBILITIES:
- Answer high volume of incoming customer calls.
- Open service orders as needed in the computer system.
- Close service orders for billing upon completion of order using the computer system.
- Assist in resolving customer problems/complaints.
- Insure return of warranty parts to corporate warranty department.
- Run daily and monthly reports. Submit reports as required to corporate office.
ADDITIONAL RESPONSIBILITIES:
- Provide technicians with any necessary information needed for their service calls.
- Route parts calls as necessary.
- Maintain clean and professional office environment.
- Performs other duties as required.
CONTACTS:
- Internal Daily with service technicians; occasionally with corporate staff at all levels.
- External Frequent and regular contact with customers.
MINIMUM QUALIFICATIONS:
- A High School diplomas or the equivalent in experience.
- 13 years of previous administrative experience combined with 2 years of computer experience.
SKILLS ABILITIES AND OTHER REQUIREMENTS:
- Strong windows based computer skills including Microsoft Word and Excel.
- Good verbal and written communication skills combined with good interpersonal skills.
- High level of accuracy.
- Strong attention to detail.
- Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
- Typing speed of 50 WPM or better.
WORKING/ENVIRONMENTAL CONDITIONS:
- Some lifting up to 50 pounds may be required.
- Heave phone contact and computer usage (80% 100%)
- Some infrequent travel mainly to corporate office.