Senior Program Manager, Amazon Last Mile Flex
Senior Program Manager, Amazon Last Mile Flex
Posted on :
23-05-2025
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1 Vacancy
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Job Description
Join us in revolutionizing the last mile delivery experience at Amazon! As a Senior Program Manager for Amazon Flex youll play a pivotal role in enhancing our delivery services. Youll collaborate across technology operations and marketing to innovate and optimize our processes ensuring we meet and exceed customer expectations every step of the way.
In this role you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals you will work with functions that cut across the organization; including technology operations and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and Delivery Partners.
Key job responsibilities
Work closely with finance marketing capacity management data science engineering and program management on process improvement and launch initiatives
Effectively influence stakeholders through collaboration and effective prioritization
Make difficult resource tradeoffs and align Director and VP level leadership on inputs outputs and priorities
Own key performance indicators for cost quality and capacity while working closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves
Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date
Develop and maintain the longterm roadmap for improving business results within the Flex program.
Utilize data inputs and KPIs in advanced analyses to inform operational adjustments and longterm technical solutions.
Define and create scalable processes to meet growing business demands.
A day in the life
In this role youll dive into the intricacies of our delivery operations identifying opportunities for improvement and implementing strategic initiatives. Your day will be filled with data analysis crossfunctional collaboration and stakeholder engagement. Youll be at the forefront of innovation driving initiatives that directly impact our customers and delivery partners.
About the team
Our team is dedicated to enhancing Flexs operational efficiency and delivery excellence. We collaborate closely with Field Ops and support teams to identify and implement solutions driving sustained improvements in delivery performance. Join us in shaping the future of delivery operations and making a significant impact on customer satisfaction.
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience working cross functionally with tech and nontech teams
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
Masters degree or MBA in supply chain business engineering finance or related technical or quantitative field
2 years of driving process improvements experience
Demonstrated ability working in an ambiguous environment
Executive level written and oral communication skills
Advanced knowledge of analytical tools such as SQL Tableau MS Excel or Microsoft Access
Demonstrable problemsolving mathematic and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
In this role you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals you will work with functions that cut across the organization; including technology operations and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and Delivery Partners.
Key job responsibilities
Work closely with finance marketing capacity management data science engineering and program management on process improvement and launch initiatives
Effectively influence stakeholders through collaboration and effective prioritization
Make difficult resource tradeoffs and align Director and VP level leadership on inputs outputs and priorities
Own key performance indicators for cost quality and capacity while working closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves
Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date
Develop and maintain the longterm roadmap for improving business results within the Flex program.
Utilize data inputs and KPIs in advanced analyses to inform operational adjustments and longterm technical solutions.
Define and create scalable processes to meet growing business demands.
A day in the life
In this role youll dive into the intricacies of our delivery operations identifying opportunities for improvement and implementing strategic initiatives. Your day will be filled with data analysis crossfunctional collaboration and stakeholder engagement. Youll be at the forefront of innovation driving initiatives that directly impact our customers and delivery partners.
About the team
Our team is dedicated to enhancing Flexs operational efficiency and delivery excellence. We collaborate closely with Field Ops and support teams to identify and implement solutions driving sustained improvements in delivery performance. Join us in shaping the future of delivery operations and making a significant impact on customer satisfaction.
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience working cross functionally with tech and nontech teams
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
Masters degree or MBA in supply chain business engineering finance or related technical or quantitative field
2 years of driving process improvements experience
Demonstrated ability working in an ambiguous environment
Executive level written and oral communication skills
Advanced knowledge of analytical tools such as SQL Tableau MS Excel or Microsoft Access
Demonstrable problemsolving mathematic and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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