Learning Center Manager

The Learning Center Manager is responsible for overseeing the daytoday operations of our stateoftheart corporate learning facility ensuring seamless experiences for all participants and visitors. This role combines facilities management with exceptional customer service to create a welcoming safe and comfortable environment conducive to learning and collaboration.

Key Responsibilities

Visitor Experience

• Serve as the primary point of contact for all learning center visitors

• Create a welcoming atmosphere through professional greetings and orientation

• Anticipate and address visitor needs to ensure comfort and satisfaction

• Manage visitor checkin process and security protocols

Program Support

• Collaborate with meeting planners to understand and support program needs

• Collect visitor feedback regarding facility and operational aspects

• Generate reports on facility usage visitor satisfaction and operational metrics

Facility Management

• Oversee all aspects of the physical learning center ensuring the center is properly maintained organized and ready for use

• Ensure compliance with all safety regulations and company policies

• Collaborate with the facilities team to manage room configurations equipment set up and other various requests as necessary

• Coordinate and manage catering services with food services vendor

Scheduling & Operations

• Manage the scheduling for all learning center activities optimizing space utilization

• Coordinate with training teams facilitators executive admins and departments to book appropriate rooms

• Provide operational support for inperson virtual and hybrid learning and meeting events

Technical Support

• Oversee audio/visual equipment and services ensuring all technology is functioning properly and all technical needs are met

• Stay current with learning technology trends and make recommendations for improvements

Qualifications

• Bachelors degree in business administration hospitality management or a related field preferred

• Minimum 3 years of experience in facility management event coordination or a similar role

• Excellent communication and people skills with strong customer service orientation

• Proficiency in operating and troubleshooting audio/visual equipment

• Proficiency with scheduling software and facility management tools

• Strong organizational and operational skills combined with keen attention to detail so that any issues can be quicky and effectively resolved. Exhibit professionalism and a positive attitude in all interactions

• Ability to flex hours as needed based on scheduled sessions in the learning center in order to provide optimal support.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.