Workplace Experience Coordinator
Workplace Experience Coordinator
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Job Description
Job Title
Workplace Experience CoordinatorJob Description Summary
The Workplace Experience Coordinator is the key support resource for in ensuring service excellence and enhanced experience for the users and occupants within the workplace. The ideal candidate will have exceptional skills in customer service strong knowledge of the local community and the ability to support facilities management professionals in a facedpaced environment.In addition the purpose of this position is to support the facilities organization at a specific facility set of buildings or campus environment. The position is charged with the daytoday implementation of policies procedures and programs that will assure a wellmanaged wellmaintained building placing maximum emphasis on positive response to the concerns and needs of the occupants. The position coordinates the activities vendors and manpower required for current and future needs of the building and operations.
Job Description
Essential functions and responsibilities:
- Acts as a first point of contact for service calls requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering maintenance cleaning mechanical and vendors.
- Is the key onsite support staff for user and occupant relations. Must diligently support and maintain good working relationships with users stakeholders and vendors.
- Implement building initiatives designed to create connections between occupants and share information regarding local attractions events (concerts theater sporting events special events etc.) and news (road closures traffic patterns weather issues etc.).Act as a hospitality concierge to visitors leading building tours coordinating food orders providing local information and regularly checking to ensure they have everything they require for a productive and comfortable visit.
- Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols culture & etiquette.
- Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
- Proactively identify needed repairs maintenance or updates required in the workplace.
- Communicate required information to employees executives facilities management landlord and Cushman & Wakefield account management as needed.
- Regularly assess space readiness ensuring workspaces conference rooms and offices are occupant ready.
- Assist the Workplace Experience Manager to ensure complaints questions concerns and suggestions are addressed and conduct followup if needed.
- Assist the Workplace Experience Manager to provide White Glove service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.
- Collaborate with the Workplace Experience Manager and stakeholders to obtain Voice of the Customer data to capture service needs.
- Assists in preparing vendor service contracts preparing and obtaining vendor bids for special work and/or services.
- Assists with general administrative tasks as assigned including filing written correspondence especially to occupants ordering supplies computer and data entry work preparing spreadsheets and reports greeting visitors and tenants and logging and dispatching tenant service calls.
- Other assigned duties may include backup for card key programming and data entry coordination of fire safety meetings and drills updating and maintaining emergency manuals maintaining training records and retention of forms and certificates
- Key Competencies
- Problem Solving/Analysis Comfortable interacting with individuals at all levels Must be able to work independently multitask and to prioritize work requests. Detail oriented confident selfstarter with exceptional organizational skills Demonstrate integrity dependability responsibility accountability selfawareness work ethic and empathy Conflict management skills with ability to work under pressure while acting in a calm manner Must have strong verbal and written communication skills Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) required Passion for building communities and connecting individuals
- Important education
- Fouryear college/university degree or a minimum of 23 years of equivalent work experience if no degree
- Important experience
- 12 years customer service experience or hospitality experience preferably from hotel or conference services background; or commercial highrise campus environment and/or property portfolio management experience.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
other duties
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other characteristic
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from work. In addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $26.44 $28.50Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
IC
Employment Type
Full-Time
