Field Operations Manager
Field Operations Manager
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$ 77968 - 88000
1 Vacancy
Job Description
Position Type: Full time
Compensation: $77968.80 $88000.00
Location: Woodinville WA
Schedule: Thursday Monday 8:00am 5:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.
About Us:
Reside is an industry leader in the alternativeaccommodations industry designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations the Reside family of brands delivers multiplatform logisticsbased housing solutions that combine the efficiencies and hightouch service of a small company with the scope and capabilities of a global organization.
About the job:
The Field Operations Manager supports the business by building and managing a diverse team of field operations personnel to support the needs of Reside and deliver exemplary customer service to all our guests.
What youll be doing:
- Direct management of the Field Operations Specialist Laundry and Vendor teams and leads as assigned.
- Manage Comcast internal inventory to include ordering and returning equipment facilitating bimonthly Comcast audit and maintaining relationship.
- Train and enforce safety standards.
- Provide feedback as appropriate through weekly lead meetings and quarterly E4s with all field operations personnel.
- Participate in the hiring process for all field operations personnel.
- Maintain employee files including payroll UltiPro benefits and any employee communication.
- Manage off site storages for Reside managed properties to include inventory and restocking process.
- Monitor and create systems for operational efficiencies.
- Manage Reside Pronto Form/Modifi accounts to include form creation routing and form adjustments to meet the needs of the various departments within Reside.
- Plan coordinate and execute the operational aspects of large summer intern programs to include set up and breakdown.
- Manage inventory in the warehouse and communicate needs to the Director of Operations
- Other duties as assigned.
Supervisory Responsibilities:
- This position will supervise employees.
- May also provide crosstraining for staff.
- Update and create standards and procedures for all field operations functions.
- Attend participate and/or plan scheduled meetings as appropriate.
- Collaborate cooperatively with other managers.
- Approve staff expense reports.
- Mentor and develop Leads and participate in running the weekly lead meeting.
- Professionally communicate status and planning information to senior management
- Handle Customer service issues as requested.
- Respond to guest escalations from the GSS and text surveys as required.
- Approve weekly timesheets to include approving the use of universal leave.
- Provide indepth weekly recap to Director of Operations
- Perform VIP tours and unit walks as needed.
- Participate in the management and coordination of Reside fleet vehicles.
- Provide employee recognition across departments through the Guusto platform.
- Participate in the management and coordination of pest eradication processes and procedures.
Travel:
This position could require minimal travel less than 5% of the time. (Adjust as needed)
About you:
What youll bring:
- Valid drivers license with safe driving record
- High School Diploma/GED required.
- Bachelors Degree or equivalent experience preferred
What we are looking for:
- Eye for detail
- Ability to lift and carry 50 lbs. required.
- Will be required to move furniture and drive a 24 box truck.
- Must be able to work in a fastpaced environment and do multitask.
- Must possess effective communication skills.
- Prior management experience desired
- Must possess good computer skills to include MS Windows Office and Outlook
- Maintenance skills
Work Environment:
Usual office working conditions along with working in the field. This position will have desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones personal interruptions and background noises. This role will also involve traveling to various locations to perform quality assurance and customer service tasks.
Physical Demands:
While performing the duties of this job the employee is regularly required to sit talk and listen. The employee is frequently required to use their hands. The employee must have the ability to use a computer keyboard and mouse and the ability to dial answer and talk on a telephone. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. Ability to lift up to 30 pounds; boxes documents and/or other items.
Total Rewards:
Whats in it for you:
- Competitive Pay
- Medical Dental and Vision Insurance
- 401k and Employer Match
- Paid Holidays and Vacation Time
- Quarterly and Annual Success Share Bonus
- Paid Volunteer and Charitable Match Program
- Tuition Reimbursement Program
- Learning & Development Opportunities
- Employee Referral Program
- Employee Assistance Program
The Fine Print:
Work Authorization:
The employee must be legally authorized to work in the United States.
EEO Statement:
Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races national origins genders gender identities or expression political affiliations religions sexes sexual orientations veteran statuses disabilities and ages to join us.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job but to describe the general nature of the job and a reasonable representation of its activities. Duties responsibilities and activities may change at any time with or without notice.
Employment Verification:
In compliance with the Immigration Reform and Control Act of 1986 any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes EVerify an online system that verifies the eligibility of our employees to work in the United States by crossreferencing their information with government records. EVerify ensures compliance with immigration laws and helps maintain a legal workforce.
Background Checks:
Where permitted by law as part of our hiring process we perform comprehensive background checks on all potential employees. These checks include verifying employment history checking references and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.
Reside is a drugfree workplace.
*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.
Required Experience:
Manager
Employment Type
Full-Time
