OPO Aftercare Support Specialist
OPO Aftercare Support Specialist
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Job Description
Current Employees:
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The Life Alliance Organ Recovery Agency at the University of Miami/UHealth is currently seeking a full time OPO Aftercare Specialist. The Aftercare Support Specialist Organ Procurement Organization (OPO) facilitates meeting the needs of programs regarding postdonor case bereavement support to donor families. The Aftercare Team is essential to the ongoing growth and alignment of Life Alliances organizational mission with the needs of donor families. Efforts from this role directly influence Life Alliances ability to nurture ongoing relationships with stakeholders particularly donor families ensuring they feel connected and supported beyond the donation process. Required to make decisions that directly impact the wellbeing of donor families requiring the need to apply both emotional intelligence and strategic thinking. As a result the position requires a unique blend of problemsolving and empathy that aligns with the core values of Life Alliance.
CORE JOB FUNCTIONS
Department Specific Functions
Bereavement Support
Delivers grief and bereavement support for Life Alliance donor families. Oversees and leads the HALO group consisting of donor family members for further support and services.
Facilitates majority of all postdonor case family followup including but not limited to phone calls written correspondence answering questions and donor family bereavement needs etc.
Ensures donor families have accurate realtime access to information about bereavement via the website printed collateral email and phone.
Facilitates donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations ensuring timely response to requests and quality documentation.
Takes responsibility for scheduling managing and hosting family support groups (virtual and inperson).
Stakeholder Relations
Engages with transplant centers through regular interaction with Transplant Social Workers.
Works in collaboration with the Community Education and Social Media teams in planning managing and hosting events that include donor families/donor family volunteers.
Works in collaboration with Hospital Development to provide hospital partners with clear understanding of Life Alliances donor family bereavement support.
Documentation and Data Management
Ensures accurate and timely documentation of all family support interactions including but not limited to LAORAIS.
Review completed donor family surveys aimed at gathering data to improve overall program performance.
Provide database management support to donor family programs.
Leads initiatives for HelpText and other similar donor family resources.
Other Requirements/Support
Consistently demonstrate highlevel skills inindependent judgment and discretionwhen it comes to managing sensitive and complex situations.
Plans manages ad hosts donor family related events on an annual basis to include the Donor Family Picnic and Donor Recognition Ceremony.
Follows other instructions/directions and will perform other related duties as required by the
needs of Life Alliance and leadership team.
Participates in and may lead strategic planning workgroups.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
Education:
Bachelors Degree or equivalent
Certification and Licensing:
Documented courses/programs in grief and bereavement counseling preferred.
Experience:
Minimum 35 years of relevant experience
Minimum 12 years of experience in a related field such as counseling chaplaincy or social work preferred.
Experience in a healthcare environment or related field is preferred.
Knowledge Skills and Attitudes:
Required to make decisions that affect core business operations and stakeholder relationships.
Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
Skill in completing assignments accurately and with attention to detail.
Ability to analyze and assess situations and create solutions.
Ability to process and handle confidential information with discretion.
Ability to work evenings nights and weekends as necessary.
Commitment to the Universitys core values.
Ability to work independently and/or in a collaborative environment.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H6Required Experience:
Unclear Seniority
Employment Type
Full-Time
