Account Coordinator, Fraud & Dispute Inbound
Account Coordinator, Fraud & Dispute Inbound
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Salary Not Disclosed
1 Vacancy
Job Description
Mission Lane is combining the power of data technology and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cuttingedge technology were enabling people to unlock real financial progress. Sound like a mission you can get behind
Were looking for confident communicators with a sharp eye for detail and the innate desire to exceed customer expectations to join our Customer Advocacy department as Account Coordinators on the Fraud and Dispute Inbound (FDI) Team.
About you:
You have 1 year(s) experience in a professional role where effective communication and accuracy are key to success.
Weve found that everyone from callcenter agents administrative assistants receptionists front desk associates claims processors mortgage processors bank tellers retail sales associates and customer service professionals from the restaurant and hospitality industries are well prepared for success in this critical role.
The Impact Youll Make:
Youll play a crucial role in helping Mission Lane credit cardholders resolve fraud and dispute related issues. Your ability to handle these sensitive situations with professionalism and care will assure our cardholders that their financial wellbeing is our top priority while maintaining the integrity of Mission Lane products.
Daybyday you will:
- Be the voice of Mission Lane in a virtual call center environment handling inbound calls from cardholders who suspect fraud or seek to dispute a charge.
- Gather information assess situations and take action to resolve fraud cases.
- Help cardholders dispute transactions ensuring the best possible outcome.
- Provide toptier customer service by actively listening showing empathy and offering clear solutions.
- Keep accurate records of fraud cases and dispute resolutions.
- Follow all company policies and ensure compliance with regulatory standards.
- Maintain high quality assurance results.
Minimum Qualifications:
- 1 year of relevant experience.
- High attention to detail and commitment to quality.
- Curious with strong judgment to quickly process situations and identify solutions.
- Able to stay calm and composed in difficult conversations recovering quickly from challenges.
- Strong verbal and written communication skills with the ability to simplify complex topics into clear easytounderstand language.
- Comfortable using technology learning new software and navigating multiple tools.
- Fast and accurate typing skills.
- Adaptable to change and able to thrive in a fastpaced evolving environment.
- Open to feedback and committed to continuous improvement.
Youll Get Bonus Points For:
- Credit card industry experience
Work location:
- This is a remote position for residents of AR AZ FL GA MO NC SC TN TX UT or VA. All states are subject to change.
Workspace requirements:
- A private quiet and distractionfree space with no interruptions.
- Fast reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
Schedule: In Eastern Time (ET); convert to your local time as needed
100% attendance required for your first 60 days.
- Training schedule (paid):
- Duration: First 3 weeks
- Monday Friday 8:30 AM to 5:00 PM Eastern
- Work schedule:
- Based on business need at time of hire you may be offered one or both of the following shift options:
- Monday Friday 11:30 AM to 8:00 PM Eastern
- Monday Friday 9:00 AM to 5:30 PM Eastern
- Based on business need at time of hire you may be offered one or both of the following shift options:
Compensation & Benefits:
We strive to create an environment that brings out the best in everyone everyday and offer comprehensive total rewards packages to support our employees total wellbeing. As an Account Coordinator at Mission Lane your compensation and benefits would include:
- Hourly Pay: $18.07
- Wellness Stipend: $100 monthly
- Internet Stipend: $40 monthly
- IT Equipment: Provided for your role during employment
- Paid Time Off: 160 hours annually
- Company Paid Holidays
- Comprehensive Benefits: Health dental and vision coverage
- Parental Leave: Paid leave after six months of employment
- Retirement Savings: 401(k) plan with company matching
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.
#LIDNI
About Mission Lane:
Founded in December 2018 Mission Lane is a purposedriven fintech company based in the U.S. with headquarters in Richmond Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesnt have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have lessthanperfect credit scores or no scores at all. We decided this just wouldnt do.
In partnership with our sponsor banks we offer credit cards under the Mission Lane brand name with better clearer terms and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date over four million consumers have chosen Mission Lane earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors including Invus Opportunities QED Investors LL Funds funds affiliated with Oaktree Capital Management and other leading investors.
Interested in learning more Check outThe Mission Lane Junction for articles on culture credit and community andThe Mission Lane Newsroom for media mentions.
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At Mission Lane were committed to a workplace built on respect and dignity where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger and we intentionally foster an inclusive environment where employees feel valued respected and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race color religion sex national origin age disability genetic information sexual orientation gender identity or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons as required by law. Applicants can initiate an accommodation request by contacting .
Mission Lane is not sponsoring new applicant employment authorization and please no thirdparty recruiters.
Required Experience:
IC
Employment Type
Full Time
