Regional Service Delivery Manager - Eastern Region

Title: Regional Service Delivery Manager Eastern Region (Agency Employees Only)

State Role Title: Program Administration Manager II/1215

Hiring Range: Commensurate up to $100000 (VA) or commensurate up to $110000 (NOVA)

Pay Band: 5

Agency: Department of Workforce Development and Advancement

Location:TELEWORK LOCATION STATEWIDE

Agency Website:

Recruitment Type: Agency Employee Only A

Job Duties

Provides leadership and oversight in the Eastern region (which includes multiple Local Workforce Areas) ensuring the achievement of established goals and performance outcomes of agency workforce development (WD) programs specifically focused on comprehensive delivery of services and an integrated seamless client experience. Manages field office operations personnel management and coordination and synergies between program staff (generalists and specialists) and state and local partners who provide services to jobseekers and employers in Virginia. Collaborates effectively with agency management staff and partners to develop and/or implement consistent training policies and procedures and ensures adequate staff and resources for field and central office operations. Manages regionally assigned program activities and administrative functions effectively to ensure consistent and timely services are provided and compliance with established policies rules and regulations. Serves as a liaison to the Local Workforce Development Boards business communities and employers providing support to create a strong workforce aligned with employer needs; promoting agency services and programs; conducting employer outreach and training; making presentations; and serving on committees boards panels etc. Provides support to create a strong workforce aligned with employer needs; promotes agency services and programs; maintains uptodate knowledge of highdemand occupations industries and sector strategies across assigned region; and ensures alignment of services to address agency and employer needs.

This position covers the Crater South Central Capital Northern Alexandria/Arlington Bay Consortium and Hampton Roads regions. The selected candidate may reside anywhere within the service area and office location will depend upon local office availability closest to the successful candidate. This is not a remotework position as extensive travel within the service area is required.

Minimum Qualifications

Comprehensive knowledge of employment workforce and job programs; management principles and practices; quality assurance standards and techniques; the relevant business community and economic indicators; and service delivery models.
Excellent interpersonal strategic planning leadership decision making program management and evaluation operations planning administrative oral and written communication computer (e.g. MS Office Professional) and team building skills.
Demonstrated ability to build and manage a successful team of professionals with varied backgrounds and areas of expertise; build and maintain positive working relationships and partnerships internal and external to the agency; identify and implement strategies to achieve goals and objectives; manage administrative functions (HR IT procurement facilities and budget); develop and implement policies and procedures; collect analyze and report data; make formal presentations; and represent the agency to government and state and local business officials customers the public and the media.
Training and/or experience in public or business administration education workforce services or related field.
Progressive leadership experience and levels of responsibilities related to complex programs and operations.
Statement of Economic Interests training and forms required.
Valid drivers license as frequent statewide and/or overnight travel may be required.

Additional Considerations

Comprehensive knowledge of the Workforce Innovation and Opportunities Act; state and federal requirements related to workforce services programs; governmental/legislative operations; and unemployment insurance programs.
Experience managing multiple offices; serving as an office manager; managing statewide regional and/or district workforce programs; and working with Local Workforce Development Boards.
Certified Workforce Development Professional (CWDP) or related certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Virginia Works is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds including all races ethnicities genders and abilities.

This position is only open to current employees of VA Works (please note contracted employees are not VA Works employees). Your application and/or resume must reflect your status as a current VA Works/DWDA employee. Applicants are responsible for ensuring the scope of their experience relevant certifications knowledge skills and abilities are clear in the application (and/or resume) in order to receive consideration. Information regarding experience will not be assumed.

The Department of Workforce Development and Advancement is an Equal Opportunity Employer/Program and a Virginia Values Veterans certified employer. AmeriCorps Peace Corps and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed emailed faxed or hand delivered applications and rsums will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume).

You must ensure your application/resume includes the scope of your experience knowledge skills and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position please refer to your account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.

Applicants needing accommodations should contact the Human Resource office for additional information.

The DWDA does not provide sponsorship; therefore applicants must be a citizen or national of the U.S. a Lawful Permanent Resident or an alien authorized to work in the US.

NOTICE: DWDA will record information from each new employees Form I9 (Employment Eligibility Verification) into the Federal EVerify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most uptodate status of your application please refer to your account. We do not provide application status updates via phone

Email: for recruitment related questions. Emailed applications resumes or cover letters will not be accepted. For the most uptodate status of your application please refer to your account.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.