Internal Firm Services - Administration - Facilities & Infrastructure - Manager
Internal Firm Services - Administration - Facilities & Infrastructure - Manager
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Internal Firm Services OtherManagement Level
ManagerJob Description & Summary
At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Manager
Department: IFS Administration
Reports To: Senior Manager IFS Administration
Location: Hyderabad
Employment Type: FullTime
Job Summary:
The Manager IFS Administration is responsible for the seamless integration and delivery of all facilityrelated services across one or multiple sites. This includes managing both hard services (maintenance HVAC electrical plumbing etc.) and soft services (cleaning security catering waste management etc.) ensuring a safe clean and efficient working environment. The role demands strong leadership vendor management cost optimization and compliance oversight.
Key Responsibilities:
Facility and Operational Management:
1. Supervise daily operations of facility services (housekeeping pantry & pest
control) ensuring optimal performance.
2. Maintain the infrastructure of buildings including HVAC systems lighting
and plumbing.
3. Implement and monitor planned preventive maintenance (PPM) and reactive
maintenance schedules.
4. Manage facility improvement new and renovation projects including minor
civil/electrical works.
Vendor & Contract Management:
1. Manage outsourced service providers and ensure service level agreements
(SLAs) and key performance indicators (KPIs) are met.
2. Conduct regular performance reviews.
Health Safety and Compliance:
1. Ensure all facilities comply with local regulations environmental laws and
occupational health & safety standards.
2. Develop and implement emergency preparedness plans including fire safety
evacuation drills and disaster recovery procedures.
Financial Management:
1. Monitor cost control vendor billing and procurement of consumables or
services.
2. Analyse operational costs and identify areas for improvement and savings.
People & Client Management:
1. Lead a team of facility executives technicians and support staff.
2. Serve as the primary point of contact for client facilityrelated needs and issues.
3. Ensure high levels of employee satisfaction with facility services.
4. Collaborate with HC Technology and other business units to support their
facility needs
5. Handle facilityrelated grievances and ensure timely resolution.
Sustainability & Continuous Improvement:
1. Implement initiatives such as energy efficiency waste reduction and water
conservation.
2. Utilize data analytics to drive continuous improvement in service delivery.
3. Conduct satisfaction surveys and resolve escalations effectively.
4. Generate periodic reports on facility performance energy consumption and
incident management.
Space & Asset Management:
1. Maintain updated space allocation records support seat planning and
moves/adds/changes .
2. Oversee asset tracking inventory and maintenance schedule.
Qualifications:
Bachelors degree in Engineering (Mechanical Electrical Civil) Hotel Management or Business Administration.
Minimum 10 years of relevant experience in facility or property management with at least 3 years in a managerial role.
Strong understanding of integrated facilities management systems and standards.
Key Skills:
Strong leadership and interpersonal skills
Excellent problemsolving and crisis management abilities
Knowledge of building automation systems (BAS/BMS)
Proficiency in MS Office and facilities software
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Coaching and Feedback Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management Creativity CrossFunctional Team Coordination Customer Experience (CX) Strategy Demand Management Embracing Change Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Execution Facilities Engineering 66 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Employment Type
Full-Time
