Operations Team Leader (12 Month Fixed Term/Secondment)
Operations Team Leader (12 Month Fixed Term/Secondment)
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Job Description
Together we are Trusted to Serve Scotland.
Scottish Water is looking to recruit a Waste Services Team Leader to join our Waste Services team. In this role you will work closely with our Operational teams to deliver an effective efficient service while ensuring high levels of customer satisfaction.
As a Waste Services Team Leader you will report to the Waste Services Manager and be based at one of our offices in the Central Belt. You will collaborate with teams across the business that depend on Transport Logistics to achieve their operational goals. Additionally you will manage and deliver a septic tank service to both domestic and commercial customers.
What youll do
Youll lead an operational team focused on delivering excellent customer service to both internal and external customers. This is a fantastic opportunity to join a fastpaced ambitious frontline operational team within Wastewater Operations.
Youll be responsible for leading the team and supporting the development of all staff. Youll set objectives monitor performance and ensure the development of staff through key performance measures. Additionally youll ensure that development plans including structured coaching programmes where appropriate are in place and effectively delivered for all team members.
What youll need
Youll be responsible for ensuring the safety health and wellbeing of your team at all times. A key part of your role will involve ensuring that service delivery meets the needs of both internal and external customers. You will plan the delivery of your teams objectives maximizing performance by distributing work according to capacity and performance targets.
Collaboration with internal operational team leaders will be essential as you work to understand demand requirements build relationships with local operational teams and ensure efficient service delivery. You will also ensure that all transportation involving sludge is carried out in full regulatory compliance including waste management licensing and Duty of Care.
Youll be tasked with the creation and management of budgets and will make recommendations to maximize your teams operational performance. Additionally you will contribute to the ongoing forecasting and planning of future resource needs including people budgets equipment information and data to help deliver operational plans. Building a culture of driver safety is key to your role alongside managing transport activities to ensure Fleet Operator Licensing requirements are met.
Effective performance monitoring and financial control will be a priority and you will be responsible for identifying and implementing opportunities to improve performance and achieve efficiency savings. Managing a team of approximately 15 drivers and vehicles youll ensure the service is delivered efficiently and effectively.
In terms of experience were looking for someone with a strong background in Transport or Logistics leadership preferably within Utilities or Environmental services. A solid understanding of transport compliance is required as well as an excellent working knowledge of what great customer service is and how to achieve it. Excellent communication skills both written and oral are essential for this role.
Looking out for you
While the work we do is important we know its not the only thing that matters. Thats why we make sure you have everything you need to find a good worklife balance.
Your working pattern would be Monday to Friday 35 hours with some weekend overtime. But youll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.
When it comes to major life events we have familyfriendly policies around adoption maternity and parental leave. And for the everyday We embrace flexible working.
For your future theres our pension (the knowwhatyoullgetwhenyouretire kind) as well as life assurance.
As for some nice extras You can expect an annual company bonus. Not to mention access to SW Splash handy rewards that can save you money on holidays bills and shopping.
The notsosmall print
This role will be a Grade 7. If youre new to Scottish Water youll join us on a starting salary of 41000. Performancedriven pay progression would then allow you to move through the range to a maximum of 51970.
If youre interested in this role or know someone else who might be well be accepting applications until midnight on 4th June 2025.
Job offers at Scottish Water are conditional and will be confirmed on completion of our preemployment screening e.g. referencing criminal record checks license checks etc. Screening is conducted on our behalf by a third party and must be completed before your start date. Dont worry well only start these checks once youve accepted an offer.
A few final things worth knowing
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youre interested in this job but dont tick all the boxes apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So dont rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). Were also aware that some people might be experiencing temporary challenges because of life events like menopause. Were very used to making adjustments so please dont be afraid to ask.
As part of our commitment to developing a flourishing Scotland its important that all our employees are Scottish taxpayers. If you join us your home address will need to be in Scotland. If you dont already live here youll need to commit to moving here within your first three months.
Finally (finally!) candidates who havent submitted an application in the last 12 months will have their records removed from our recruitment database. You wont need to do anything. Your data will be automatically deleted.
Employment Type
Full-Time
