Veteran Certification Specialist - (Student Services Professional II) - Registrar's Office

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Veteran Certification Specialist

SF StateUniversity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who selfdisclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF States policy prohibiting discrimination and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination Harassment and Retaliation Administrator by calling (415)or emailing

San Francisco State is a 100% Smoke/VaporFree Campus. Smoking or Vaping of any tobacco/plantbased substance is not permitted on any University properties.

The person holding this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a designated position in the California State Universitys Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Registrars Office

Appointment Type

This is a oneyear temporary appointment from date of hire. It may also be eligible for renewal.

Time Base

FullTime (1.0 FTE)

Work Schedule

Monday through Friday 8 a.m. to 5 p.m.

Anticipated Hiring Salary

$5441.00 Per Month ($65292.00 Annually)

Salary is commensurate with experience.

Position Summary

The purpose of this position is to be the University representative and provide outreach to prospective students who are veterans and academic advising counseling certification and maintenance of academic records for continuing student veterans and veteran dependents. The incumbent is responsible for providing benefit and registration counseling to prospective admits who are veterans and dependents of veterans. The incumbent is also responsible for educational counseling and certification of veterans educational plans as well as facilitating registration and enrollment for all veterans and dependents eligible for benefits. The incumbent is also responsible for staffing and coordinating services at the Veteran Services Center and providing support to VETS Corner.

Position Information

Certify and Support program:

• Serve as a School Certifying Official certifying enrollment for eligible military affiliated students. Field inquiries from the VA regarding student records and
  enrollment.
• Resolve studentscheduling problems including eligibility status payments administrative and financial holds.
• Maintain complete accurate and compliant student records in Campus Solutions OnBase Enrollment Manager and other records locations platforms and systems.
• Assist with annual application to State Approving Agency (CSAAVE) accreditation to maintain SF States compliance with the VA to offer education benefits. Assist with other VA and related compliance paperwork and applicates.
• Support annual office audit and VA site visit.

Counsel and Advise Students:

• Advise students on University policies and procedures for certification of enrollment leading to VA educational benefits. Advice provided includes outreach to prospective students on admissions and veteran education benefits communicating with new and continuing students regarding their eligibility status including fee payments administrative and financial holds.
• Counsel students on their VA certification and University degree progress. Advise students on a variety of related topics including university policy and procedures; education benefits; and degree audit and remaining degree requirements using existing Registrars Office reports and tools available to students in SelfService.
• Advise students on academic status including probation and interprets and applies policies to resolve issues with disqualification probation status and reinstatement.
• Advise students on Academic Probation and interprets and applies policies to resolve issues with disqualification probation status and reinstatement.
• Advise students on procedure to petition the Board of Appeals and Review and communicate the boards decision. Position advises students about deadlines and procedures for registration probation and disqualification degree progress and graduation.
• Make appropriate judgments and recommendations when counseling students on all policies and procedures of the University.

Coordinate programs for militaryaffiliated community

• Manage daily operations of VA Work Study student recruiting training and scheduling work shifts.
• Work with the veterans student organization on daily operations and events planning.
• Serve as an education benefits liaison across campus working with other offices departments and units to provide onsite benefits advising.
• Serve as a liaison to internal and external organizations including the VA Medical Health Center County VA Service offices CSU Veterans Affairs campus student run organizations for veteran students and SFSU offices including Bursars Office Financial Aid DPRC CAPS Dean of Students etc. Position keeps apprised of develops new and adapts current procedures to continuous changes to benefits as policy changes occur.
• Participate as needed on campuswide yield events or similar events which may take place on weekends or in the evenings.

Serve as backup coverage for One Stop phones and emails

• Provide frontfacing support as needed by phone email and at SF States One Stop Student Services counter to students staff and faculty.
• Provide general information as needed via phone email and One Stop.

Other duties assigned

Minimum Qualifications

Education: Equivalent to graduation from a fouryear college or university in one of the behavioral sciences public or business administration or a jobrelated field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a yearforyear basis.

Knowledge and Abilities: Working knowledge of the practices procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing longrange program improvements; obtain factual and interpretative information through interviews; reason logically collect compile analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural multisexed and multiaged value systems and work accordingly; establish and maintain cooperative working relationships with faculty CSU administrators student organizations private and public agencies and others in committee work and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field: experience should give evidence of competence and indicate the potential for further growth. A masters degree in a jobrelated field may be substituted for one year of the professional experience.

Preferred Qualifications

Thorough and indepth knowledge of services provided by SF State to veterans and the dependents of veterans. Ability to analyze problems make decisions and provide recommendations about Veterans certifications and VA benefits; advise students individually and in groups on complex studentrelated matters; establish and maintain cooperative working relationships with a variety of individuals; interpret and evaluate problems draw valid conclusions and weigh consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; deliver services in an efficient and professional manner. Earned bachelors degree.

Environmental/Physical/Special

Sustained computer use. May be required to travel to offcampus locations for special activities or conferences. May be required to work evenings and or weekend events. This position must be able to work independently in an office that is in a different location from all other Registrar staff. This requires someone who has good judgment can manage an office and knows when and when not to make independent decisions.

PreEmployment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Lifes Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues students and the customers we serve.

We offer a competitive compensation package that includes Medical Dental Vision Pension 401k Healthcare Savings Account Life Insurance Disability Insurance Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program all geared towards the Universitys commitment to attract motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified oncampus applicants currently in bargaining units 2 5 7 and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this CSU prohibits hiring employees to perform CSUrelated work outside of California with very limited exception. While this position may be eligible for occasional telework all work is expected to be performed in the state of California and this position is assigned to oncampus operations.

CSU strongly encourages faculty staff and students whoare accessing campus facilities to be immunized against COVID19. The systemwide policy can be found athttps:// Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at (415).

Please note that this position position requirements application deadline and/or any other component of this position is subject to change or cancellation at any time.

*SFSU INTERNAL APPLICANTS ONLY*