Virtual Technical Support Agent
Virtual Technical Support Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a detailoriented and techsavvy Virtual Technical Support Agent to join our remote support team. In this role you will be the first point of contact for customers experiencing technical issues with our products or services. You will troubleshoot problems guide users through solutions and ensure a highquality customer experience across various communication channels including email live chat and phone.
Key Responsibilities:
- Provide timely and professional technical support to customers via chat email or phone
- Diagnose and troubleshoot hardware software or networkrelated issues
- Escalate complex problems to higherlevel support teams when necessary
- Document customer interactions issues and resolutions in the internal ticketing system
- Follow company procedures and support protocols to ensure consistency
- Stay updated on product features technical changes and best practices
- Collaborate with other departments to resolve issues and improve the customer experience
Requirements:
- Proven experience in technical support help desk or a related IT role (preferred)
- Strong communication skills both written and verbal
- Solid understanding of computers software operating systems and internet technologies
- Ability to quickly learn and adapt to new tools and systems
- Problemsolving mindset with a focus on customer satisfaction
- Comfortable working independently in a remote setting
- Proficient in English (additional languages are a plus)
- Reliable internet connection and personal computer (for remote work)
Employment Type
Full Time
