Merchant Success Consultant - Qatar
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Job Description
About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences. We need exceptional talent to help us on this journey.
The Business Team
Like getting paid to drink coffee think big and hang out with exciting businesses Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth and most importantly get the results they need. Then you might want to consider joining our overcaffeinated business team who are the heartbeat of Tap Payments.
As a Tapster you will:
- Partner with the business team to provide preclose consulting for the customer to manage expectations.
- Serve as a liaison for integration and any future technical conversations for merchants.
- Understand and anticipate the customers business needs and configure their account settings while ensuring a smooth activation process.
- Ensure customers data is successfully ingested
- Identify any customer cancellation/churn risks
- Collaborate regularly with Sales Product Engineering Finance and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction
- Be competent in technical discussions around APIs and plugins supporting merchants with integrations and technical requests
- Carry out other duties as assigned based on the demands of the business and growth of the role
What you will bring to the party:
- 12 years of rolespecific experience in Financial Services/Fintech/HighGrowth Startups
- Preferred degree but realworld experience is also accepted.
- Ability to establish credibility and internal relationships
- Understanding of client/merchant/stakeholder care
- Awareness of how your role supports the business
- Enthusiasm for working in a growing fintech
- Ability to work in a team and follow daily tasks
- Skills and knowledge to actively participate in meetings
- Ability to deliver work on time
- Positive attitude and productive under pressure
- Problemsolving and quickthinking skills
- Ability to organize information and ask relevant questions
- Strong communication skills in English with a preference for Arabic language ability
Are you ready to shape the future of payments in MENA
Employment Type
Full Time
