Entry-Level Remote Customer Service Agent No Experience or Degree Required 2535Hour Work from Home
Entry-Level Remote Customer Service Agent No Experience or Degree Required 2535Hour Work from Home
Posted on :
22-05-2025
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1 Vacancy
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Job Description
Position Summary
A techenabled consumer brand is seeking EntryLevel Remote Customer Service Agents to join its expanding support team. This is a 100 remote position offering flexible hours competitive hourly pay ranging from $25 to $35 and a clear pathway for professional growth. No college degree or prior customer service experience is requiredjust a strong work ethic comfort with computers and the ability to communicate clearly in writing. If youre looking for a legitimate workfromhome job with full training and real advancement opportunities this role offers everything you need to start strong.
About the Role
Our client is a directtoconsumer brand in the personal care and wellness industry with a rapidly growing global customer base. As an EntryLevel Remote Customer Service Agent youll interact with customers via live chat and email to assist with questions about products orders returns billing and more. Youll be responsible for delivering exceptional service using welldocumented workflows internal tools and a friendly problemsolving tone. All communication is textbasedno phone calls required. Youll be trained on the clients systems and receive ongoing support as you grow into the role.
Key Responsibilities
Live Chat Support: Respond to inbound customer chats in realtime assisting with common support needs such as order tracking billing questions and account access.
Email Ticket Management: Answer support emails quickly and accurately using a combination of written templates and customized replies.
Issue Tagging and Documentation: Maintain detailed records for each interaction tagging tickets appropriately to help with future analysis and team collaboration.
Product and Policy Familiarization: Stay current with the brands product catalog pricing changes and return/exchange policies to assist customers effectively.
Refund and Exchange Processing: Guide customers through the refund or exchange process making policybased decisions and updating internal systems accordingly.
Technical Troubleshooting: Assist customers with login issues browserrelated problems or subscription errors using stepbystep instructions from internal guides.
Escalation Handling: Recognize when an issue needs to be escalated to a supervisor or another department and pass it along with full context.
Chat Etiquette and Brand Voice: Maintain professionalism clarity and empathy in every message while aligning with the brands established voice and tone.
Performance Monitoring: Track personal metrics around average handling time customer satisfaction scores and resolution rates to stay aligned with team goals.
Feedback Contribution: Submit recurring issue reports suggest template updates and participate in team discussions to improve the support experience.
How Your Day Will Look
Morning
Youll start your shift by logging into your chat and email platforms checking for internal announcements and reviewing any carryover tickets from the previous team. Morning volume typically includes requests about weekend orders billing issues and login problems.
Midday
At the height of support volume youll be managing multiple live chats while responding to timesensitive email tickets. Youll collaborate with teammates via Slack reference internal macros to speed up responses and address customer inquiries with precision and empathy.
Afternoon
As the day winds down youll follow up on unresolved tickets document insights and contribute to internal recaps. You may also use this time to complete optional training modules or suggest macro improvements based on customer trends youve seen during your shift.
Required Qualifications
Strong writing and reading comprehension skills
Comfortable using online chat tools email platforms and browserbased systems
High school diploma or GED requiredno college degree necessary
No previous customer service experience required
Typing speed of 40 WPM with accuracy
Professional demeanor and emotional intelligence
Stable highspeed internet connection and a distractionfree workspace
Availability for at least 20 hours per week including one weekend shift
Eagerness to learn new systems and follow structured processes
Ability to work independently while contributing to a larger remote team
Detailed SkillBuilding Tips for Success
Typing Speed and Communication Clarity
Use typing practice platforms like TypingClub or Keybr to build up speed and minimize typos. Efficient typing enables quicker responses and higher productivity without sacrificing clarity or tone.
Product Mastery
Keep a bookmark folder of the most important product specs policy PDFs and help center articles. Use small breaks between tickets to study FAQs so you can answer confidently and reduce the need to escalate tickets.
Empathy in Every Message
Support isnt just about solving problemsits about making customers feel heard. Use phrases like I understand how that might be confusing or Lets get this fixed for you right away to build trust.
Multitasking Techniques
Organize your tabs use splitscreen setups and leverage keyboard shortcuts to move quickly between tools. Keep templates accessible but always add a personal touch.
Dealing with Frustration
Not every customer is calmespecially when money is involved. Use templated deescalation language when emotions run high and dont take rude messages personally.
Adaptation and Learning
Stay open to change. The client may introduce new tools updated policies or different KPIs over time. Use these shifts as learning moments to improve your efficiency and effectiveness.
Onboarding Process with the Client
Step 1: Online Application
Apply with your resume and basic availability. Youll receive a short written questionnaire to evaluate your tone attention to detail and written English.
Step 2: Skills Evaluation
Youll complete a typing test and a short written chat simulation. This helps assess your multitasking abilities and tone under pressure.
Step 3: Introductory Interview
Selected applicants will join a brief video call with a recruiter to confirm technical setup work eligibility and schedule preferences.
Step 4: Paid Virtual Training
Youll participate in a structured 5day paid training program covering software workflows policies and best practices. Practice scenarios are included.
Step 5: Guided Support Phase
Your first shifts will include close supervision and live coaching. Youll handle real customer chats while receiving feedback in real time.
Step 6: Full Role Assignment
After demonstrating consistency and quality youll be given your regular schedule and assigned your chat queue independently with access to support channels.
Company Culture
The client believes in peoplefirst leadership and has built a remote environment based on trust recognition and autonomy. All employeesincluding entrylevel agentshave access to professional development resources regular feedback and upward mobility opportunities. Team bonding occurs through weekly virtual huddles gamified contests and shoutouts in internal Slack channels. Diversity and inclusion are core values and new voices are welcomed. Youll never feel like just another cogyoull be seen heard and supported.
Alternative Benefits
Fully remote work setup from day one
Paid onboarding and continuous development
Optional weekend bonuses and performance incentives
Home office reimbursement
Free access to training platforms like Coursera and Udemy
Monthly rewards for top performers
Peer recognition tokens redeemable for gift cards
Clear promotion pathway to tier 2 roles
Why This Opportunity is Perfect for You
Whether youre just entering the workforce or looking to make a transition into remote work this is an ideal opportunity. Theres no degree or experience requirement no phone work and plenty of room for growth. Youll be given all the tools and training to succeed plus the freedom to work from wherever youre most productive. If youre committed clear in your communication and ready to start a legitimate workfromhome role this is the right place to begin.
Frequently Asked Questions
Do I need to have prior experience in support
No. The client provides comprehensive training and this role is beginnerfriendly.
Will I have to take calls
No. This role involves only written communicationlive chat and email support.
Can I work parttime
Yes. The minimum requirement is 20 hours per week with at least one weekend shift.
Is this a temporary or permanent position
This is a longterm ongoing role with opportunities for advancement into fulltime or leadership roles.
What equipment do I need
Youll need a laptop or desktop with a reliable internet connection. A second monitor is helpful but not required.
How quickly can I start
New hires are onboarded weekly. Most candidates begin paid training within 710 days of accepting an offer.
How to Apply
Click the Apply Now button to submit your application and complete the brief questionnaire. Our recruiting team will review submissions in the order received. Positions are limited so we recommend applying today to secure your spot and begin your remote career journey.
Employment Type
Full Time
Key Skills
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