Technical Support Engineer
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Job Description
Technical Support Engineer
Scope of Work
- Service provider to extend client support team by three (3) skilfed teohrical engineers to handle the daily tasks.
- Layer 1 and layer 2 support for users and endpoints
- Setup and maintain any required software on users.
computers°'party peripherals.
- So!ving and troubleshooting Network i ssues.
- Record any incident or service requests on client Servioe desk system. 5
- Supporting our users to secure and save their data.
- List and recocd client Endpoints such as computers IP Phones Laptops and printers on asset management system.
- Ensure that endpoint$ have the latest updates and security software installed on it
- Setup and troubleshoot IOT devices on client Fleet
- Create and report incidents telated to security or any abnormal user/s or computer/s behaviour.
- Managing file and J)fint servers and appl ying users.
permissions.
- Cceate and maintain Knowledge base. (T echnicaJ guides. instructions configuration steps).
- Ensure that all security measurements applied on al l endpoints
Requirements
Good skills in and discover the root cause. - Experience in ditrerent Operating systems for Mobile oomput&rs. and terminals
- Abifity to set up and iMtall any kind of software.
- Abil i ty lo learn and educate client users of arry new application.
- Has a soUd knowledge of endP
Certificates
Microsoft MCP. Comp TIA A. Comp TIA N Azure Foundation M365 administration or equivalent
Skills
Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp/ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills
Employment Type
Full Time
